Student Services Assistant

**Salary**:
£20,588 - £21,726 (FTE £23,162 - £24,442)

**Job type**:
Full Time, Permanent

**Start date**:
ASAP

11 March 2025

**Job overview**:
New College Pontefract is seeking a dedicated, highly organised individual with exceptional customer service and administration skills to join our Student Services team as a Student Services Assistant.

This exciting role offers the opportunity to work in a fast-paced, dynamic environment where you will support students, parents, and applicants with a range of services and activities designed to enhance the student experience. Key duties include:

- Assisting with the administration, coordination, and communication of student-facing events and activities, including admissions, ensuring smooth operations and a positive experience for all involved.
- Maintaining accurate student records, handling sensitive information in accordance with college policies
- Providing additional support to the wider administration, reception, student services, and events teams.

To succeed in this role, you will need strong organisational and time management skills, enabling you to manage a variety of tasks and meet deadlines effectively. You should have a flexible and positive approach to your work, with exceptional customer service abilities.

Experience using computerised administrative systems and good IT skills are essential, as well as a keen attention to detail. An understanding of how to handle sensitive information confidentially is also important.

**About New Collaborative Learning Trust**

New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.

**Why work for us?**
- NCLT was crowned ‘Employer of the Year’ at the 2023 MAT Excellence Awards - these national awards celebrate the very best performers from over one thousand MATs across the country
- A strong commitment to staff wellbeing as outlined in our staff wellbeing charter
- Access to high quality professional training, both in-house and externally, to support your professional development
- Attractive pension scheme
- Additional benefits such as a cycle to work scheme and a technology scheme
- A culture of self-reflection and improvement to meet the needs of our staff

If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.

**About**New College Pontefract**:
**New College Pontefract**
- Park Lane, Pontefract
- West Yorkshire
- WF8 4QR
- United Kingdom

+44 1977 702139

**_
An exciting opportunity to join an outstanding team_**:
New College Pontefract is an outstanding place to work and study, regularly near the top of UK sixth from College results tables and awarded outstanding in all areas by Ofsted in 2023. The majority of our A level students progress to higher education at over 60 different universities, including Oxford and Cambridge.

New College Pontefract delivers primarily A Level provision, alongside a range of Applied General Qualifications and GCSE Maths. We provide students with over 60 courses to choose from, this along with our highly qualified and enthusiastic teachers ensures our students receive an outstanding learner experience. We provide a wide range of extra-curricular and personal development activities, including sports and college production; we want New College Pontefract to be a vibrant community that students and staff will be eager to join.

The college is outward facing and believes strongly in collaboration, being the lead partner in our teaching school, collaborating with over 30 schools and colleges. The teaching school creates opportunities for staff to access a range of CPD, to deliver on CPD events and to support colleagues and departments in other schools/colleges.

As an employer, we strongly believe in recognising and rewarding outstanding performance in all our staff and have an excellent reward and recognition scheme in place. The college has a warm and friendly atmosphere, making it an exciting and enjoyable place to study and work. We have lots of great benefits to offer staff and we always have plenty going on, whether it is our annual well-being day, Christmas party or social gatherings.

New College Pontefract sits within the New Collaborative Learning Trust (NCLT), a multi-academy Trust which currently consisting of three 16-19 Colleges, three Primary Schools and one 11-16 Academy. NCLT was awarded ‘_Employer of the year’ _in the 2023 MAT Excellence Awards and is recognised as a _Leader in Diversity _and a _Disability Confident Employer._ Collaboration is at the core if our work and we have a shared commitment to providing an outstanding learning experience and making a positive c