Office Assistant

Forths Forensic Accountants (part of Frenkel Topping Group) is one of the largest specialist Forensic Accountancy practices in the UK, with significant specialisms in the Insurance Litigation, Criminal Litigation and Commercial Litigation spheres.

Our centres of excellence, servicing the requirements of the whole UK and selected international markets, are in Leeds and Manchester.

We are seeking to recruit an Office Assistant to join our Manchester office to provide administrative support.

**Purpose**

The main purpose of this role is to provide a vital administrative support function to the Insurance Litigation team and providing additional assistance to the Tax / Accounting team and who will be responsible for a variety of tasks to ensure the smooth daily operation of these rapidly growing departments. Working as part of a close-knit and mutually supportive team.

**Key Responsibilities**

Administration responsibilities:

- Record and acknowledge all new cases on CMS systems in line with our SLAs.
- Spreadsheeting work as required by file handlers.
- Chasing outstanding information relevant to cases being worked on in line with out SLAs.
- Any other administrative work as required.
- Keeping track of archive list/listing files to be destroyed.

Client engagement:

- Record, track and chase new queries.
- Prepare all engagement packs.
- Engagement pack training, chasers and reviewing returned engagements.

Invoicing:

- Raising and sending out invoices.
- Alerting team to clients on debtors list who we are still actively working for.

Client work/contact:

- Answering main office phone and redirecting to team members and taking messages.
- Sending out tax returns & accounts for client review and approval.
- Tax return progress tracking.

General office administration:

- Monitoring post.
- General folder administration.
- Stationary orders for Manchester office.

**Person Specification**

**Experience**:

- A good understanding of Microsoft packages including Word, Excel and Outlook products.
- Previous administrative experience.

Skills & abilities:

- Excellent telephone manner.
- Great organisational and prioritisation skills.
- Strong communication skills.
- Detailed planning and time management skills.
- Decisive, show initiative and problem-solving skills.
- Punctual, organised, professional and reliable.

Education & training:

- Excellent written and verbal communication and numeracy skills.

**General Responsibilities**
- This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.
- Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances, confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at anytime, please refer to your manager.
- Undertake all reasonable personal development actively designed to support you in your role.

**What's in it for you?**
- We are passionate about growth and aim to provide every employee with a clear development plan, with regular reviews and enable them to reach their career goals.
- Working within an expanding business with an ambitious growth strategy.
- Holidays starting at 20 days plus bank holidays, increasing by one day for each complete years service up to a maximum of 25 days.
- Access to an employee assistance programme which includes access to a 24/7 GP, get fit programmes, mental health support and financial, and legal support.
- Access to Life Perks for cash back savings.

Previous applicants need not apply.

Frenkel Topping Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

**Salary**: From £20,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: One location