Mobile Receptionist

We are recruiting for **Mobile Receptionist** to join our Rapport team to cover predominantly offices in **Reading**, Cardiff, Bristol, and Cambridge for our prestigious client who is one of the big four accountancy firms in the world, and you will play a crucial role in the front-line support for operational absences, such as annual holidays, training days, sickness, and temporary vacancies.

**_Type of contract: _**Part-time, Permanent

**_Hours: _**20 per week (Monday-Friday, from 8 AM to 12 PM)

Overtime may be required to cover holidays, sickness, training, and other absence. This role will involve working from different offices depending on the needs of the business, however the base site will be Reading. Areas covered nationally are: Cambridge, Bristol, Cardiff.

**Main responsibilities**:

- Covering Guest Services Ambassadors across the contract
- Providing excellent service to clients and guests alike, ensuring duties are carried out to the highest of standards
- Managing the client reception and providing office support throughout the business
- Overseeing the on-site café, ensuring all stock is ordered, displayed, and replenished; including light cleaning duties
- Building rapport within the business
- Managing any client bookings, hospitality requests, back of house duties such as printing, scanning
- Vending machine management and coffee machine management, including cleaning of machines and replenishment
- Setting up meeting room, servicing and clearing down of all working breakfast, working lunches, events and fine dining
- Stock taking procedures
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be an up-beat team player with integrity and a can-do attitude
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self

**What will you get?**
- **Financial Freedom**:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- **Secure Your Future**:Benefit from a contributory pension scheme for a stable financial tomorrow.
- **Health Matters**:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- **Thrive Personally & Professionally**:Unlock endless learning and development opportunities to elevate your career
- **Celebrate Excellence**:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- **Give Back to Community**:Take one paid day off annually to support a cause you’re passionate about

**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signif