Quality Support Manager

**Quality Support Manager**

**Extraordinary lives. Outstanding people.**

The life of every resident we proudly care for is extraordinary, rich in history and unique life stories. We are Caring Homes, one of the UK’s leading providers of nursing, residential and dementia care. We have 69 homes in beautiful locations nationwideand we’re still growing. And we know that genuine care is delivered by passionate people who go above and beyond to help every resident live life to the full.

As a Quality Support Manager, you’ll take enormous pride in your staff, your home and your plans for the future. You’ll set the tone and agenda for the home’s success. You’ll be the focus for decision making and set the standard for others to follow. Thehome you support will be a reflection of you. And you’ll take great pride in making sure the home your supporting is above and beyond the standards of other homes. You’ll make it a Caring Home. In return, you’ll have access to business leaders and industry-leadingtraining. Your home is where the start of a great career is.

**About the role**

**T**he Quality Support Manager will work collectively & collaboratively with all internal and external stakeholders of Caring Homes.To lead, support and develop excellence in care and model person centred care. To provide dedicated and focusedsupport to care homes across a divisional portfolio of care homes to maintain, develop consistent and high-quality care and levels of service. Whether the home is working through a development plan, is in transition, or within business as usual.To provideclinical management expertise to any specific care home within these defined areas as required by the business.This may include, but is not limited to, support management of a specific home, supporting a home with a specific action plan or providing specifiedclinical expertise in improving any element of a development plan in process for a home within these regions.

At Caring Homes, we have over 60 care homes across the UK. A high percentage of our homes are in the South (Surrey, Oxford, Berkshire, Essex, Suffolk, Norfolk, Kent, Wiltshire, Hampshire, London, Sussex) although we do have homes in Scotland, Isle of Manand Jersey, so you must be happy to travel within 2 hours of your home location and be open to staying overnight where necessary.

This is a pivotal role where your actions and decisions will make a huge difference to residents and their families. Your motivational skills will help every member of your staff to develop in their role and beyond. Your relationship skills will build strongand trusted connections with your Regional and Operations Directors and CQC. And your management skills, together with responsibility for P&L and EBITDA, will ensure strong return for the wider business for your hard work. This is genuine care, with genuinechallenge and genuine opportunity.

**The skills you’ll need**

You’re a good leader - confident in delivering a vision of the future, clear with your expectations and supportive of your diverse team to work together to get there. You’re multi-skilled - able to manage recruitment and training as well as accurate reportingand checking. You’re a good listener - leading the way with an approachable and warm personality. You’re a good learner - taking on the challenges of training your team and yourself. You’re ambitious - you want the best for your home and the best for yourpeople. And your ambition for career success will come through the qualities above.

**Above and beyond**

**I**f you share a passion for going above and beyond for people who need a bit of extra care and a team that needs clear and confident leadership, your future career in care could accelerate here. The Regional Support Managers role is demanding,all-consuming and incredibly rewarding. You’ll go above and beyond every day to make sure every resident can live their life to the full, as independently as possible. And we’ll go above and beyond for you. Helping you build an outstanding future with thesupport and strength of a business that is growing with you. And as a business that specialises in dementia care, everyone who works here is offered our award-winning dementia training.

**Exceptional benefits package**
- Generous Salary + Bonus + Benefits + Car Allowance
- Ongoing and continuous career development and succession planning
- Excellent on-going training from day one and throughout your career
- Salary scales and progression with internal promotions available, we are a large organisation
- Professional subscriptions reimbursed where essential for role
- Long service awards
- Recognition programme
- Excellent apprenticeship scheme
- Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal
- Wagestream - this enables you to keep track of your earnings, have instant access to 40% of wages already earned and access guidance to help with financial wellbeing
- Employee discount scheme
- Discounted reloadable cards and high street vouchers
- e-vouchers, access instant savings on your mobile device
- Holiday discounts & days out with discounts up to 60%
- Cinema benefits with discounts up to 40%
- Blue Light Discount Card

**To apply