Referral Assessor

_**THIS ROLE REQUIRES A FULLY COMPLETED APPLICATION FORM: DOWNLOAD AT CANCERCARE.ORG.UK/CAREERS**_
- **CLOSING DATE 11 OCTOBER 2025**_

**Job Summary**

The Referral Assessor will be a key member of the Therapy Coordination Team, responsible for delivering high-quality, holistic needs assessments for individuals affected by cancer, bereavement, or other life-shortening conditions. This role supports the appropriate allocation of therapeutic services by identifying individual client needs and preferences, ensuring compassionate and objective care.

**Key Responsibilities**
- Conduct holistic assessments (face-to-face, and occasionally by telephone or online) to explore the emotional, physical, and practical impacts of cancer and bereavement.
- Provide clients with clear explanations about the assessment process and ensure a sensitive, empathetic approach throughout.
- Through assessment, obtain appropriate clinical and personal information on the clients’ physical and emotional state so that objective and informed decisions can be made regarding therapy.
- Complete and upload assessment reports in a timely manner using CancerCare’s client information system (e.g., IMS).
- Liaise with the Head of Client Services and Therapy Coordination Team to ensure appropriate and approved therapy allocations following assessment outcomes.
- Deal effectively and sensitively with issues raised by clients during assessment, including safeguarding concerns.
- Maintain confidentiality, professional boundaries, and cultural sensitivity at all times.
- Raise awareness of CancerCare’s available services as instructed by the Head of Client Services.

**Additional Responsibilities**
- Attend regular supervision with the Head of Client Services, team meetings, and relevant training sessions.
- Support the promotion and safeguarding of CancerCare’s reputation in the community.
- Adhere to organisational policies including safeguarding, confidentiality, data protection, equality and diversity, and health and safety.
- Perform additional tasks as reasonably directed by the Head of Client Services for the effective functioning of CancerCare.
- Adopt flexible working patterns to suit the needs of the clients.
- Maintain up to date knowledge of external organisations where clients can be signposted to for support outside of CancerCare (e.g. Citizen’s Advice for financial services).

**Person Specification**

**Essential**:

- Background in health, social care, counselling, or a related field.
- 2 years relevant post registration experience within an NHS or similar healthcare environment working with clients with physiological and psychological response to cancer, bereavement and other life shortening conditions.
- Strong interpersonal and communication skills with an empathetic and non-judgmental approach.
- Ability to make informed decisions based on clinical and emotional information.
- Proficient in administrative tasks and digital record-keeping systems.
- Flexible and able to work across multiple sites.
- Commitment to confidentiality and safeguarding best practices.

**Desirable**:

- Knowledge of therapeutic services and cancer-related support networks.
- Experience in conducting client assessments or triage.

**What We Offer**
- The opportunity to make a real impact in the lives of people affected by cancer and loss.
- A supportive, inclusive team environment.
- Ongoing training and professional development opportunities.
- Flexible working to support work-life balance.
- Significant additional employment benefits.

**Job Types**: Part-time, Permanent

Pay: £15,362.10 per year

Expected hours: 22.5 per week

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

**Experience**:

- Post registration in NHS or similar healthcare environment: 2 years (required)

Work Location: In person