Apprentice Participation Community Coach

**General purpose of the post**:
This post will take an active role in supporting the delivery of our School Sport Provision and Kicks Programme. The role offers a great opportunity to support the delivery of a range of provision, improving lives across the Borough, inclusive of; school sport delivery, match days, Kicks Programme, gym cover, holiday camps and disability sessions.

**Important information**

The mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post.

37 ½ hours per week

Office hours are Monday to Friday 8.00am - 9.00pm. With this post there will be weekend and evening work as part of our programme delivery.

**Purpose of the post**:
This post will take an active role in supporting the delivery of our School and Extra Curricular provision. The role offers a great opportunity to support the delivery of a range of provision, improving lives across the Borough, inclusive of; School Sport provision, Kicks, SEND sessions, Holiday Camps and match days.

**Key Duties and Responsibilities**:

- To support the planning and delivery of the Participation programmes.
- To contribute to the welfare and safeguarding of participants.
- To work with participants to develop behaviour/positive lifestyle changes.
- To provide support to people who may not be engaging with positive activities (such as Fit Rovers), or community gym.
- To support the Participation team in the development of the growth of the department, inclusive of initiatives, future opportunities and project evaluation.
- To support the quality assurance processes in place to ensure we have the highest possible delivery.
- Support all administrative and monitoring processes relating to the assigned projects by ensuring all data is recorded accurately on the relevant data management system (views etc.).
- Carry out administration relevant to the role including registers, reports and retention and achievement data.
- Promote the brand identity and increase Club Doncaster fan base through community delivery.
- Act at all times with utmost good faith to the Club(s) and the Company.
- To work with colleagues throughout Club Doncaster to extend knowledge and skills in order to identify and develop best practice.
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
- To maintain the quality of service provision, regularly evaluating work and seeking to make improvements
- Present a professional image when dealing with both internal and external contacts and partners, acting in a professional manner at all times.
- To cover as and when required at other departments within the Club Doncaster Group
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.

**Our Values**
- We are professional in all we do
- We manage our business with respect and integrity
- Pride, passion and performance
- Open, honest brave
- Consistent innovation in all we do
- Energy, enthusiasm, humility
- Win-win relationships

**Putting our clients first**
- Demonstrates a thorough understanding of the services across Club Doncaster and how these relate to and are affected by the needs and objectives of the organisation
- Knows who the clients are, understands our clients’ needs and works hard to ensure that these are met
- Develops positive relationships with clients, handling dissatisfied or awkward clients effectively
- View the resolution of clients’ problems as an opportunity to retain and secure future business
- Ensures all clients are dealt with in a proficient and friendly manner, with respect and integrity at all times

**Getting things done**
- Performs all assigned tasks and procedures efficiently and in a timely manner
- Takes personal responsibility for own actions and decisions and displays a sense of energy and commitment to achieve results that stimulate others to succeed
- Works hard to reach or exceed personal targets and section goals and can take responsibility for several different tasks at a time
- Accepts responsibility for problems that occur and retains ownership until they are resolved, either personally or by someone else
- Manages own time and resource effectively, with appropriate planning and prioritising in advance to improve efficiency
- Uses initiative to act without constantly referring to others and perseveres with repetitive and mundane tasks

**Flexibility**
- Accepts doing things differently to improve efficiency and reacts positively to changing objectives, priorities and workloads
- Willingly takes on extra responsibility and, where necessary, will work additional or irr