Medical Secretary

An opportunity has arisen to work as a member of the ENT team providing efficient and effective medical secretarial support for nominated consultants within the ENT service, supporting the delivery of a high-quality service to patients and staff. The post holder will provide an expert administration service to the clinical specialty and its associated work streams.
The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, co-ordination of workload and of appointments and admission related information for patients and carers.
To provide a comprehensive, high quality medical secretarial and administrative service to the Department, team and specialist teams, and other health professionals and will;
- Co-ordinate and maintain arrangements to facilitate the patients progression along a defined pathway.
- Maintain the office organisation and monitor the workload related to the administration team.
- Monitor and review documentation including but not limited to patient forms /details and items pending further action etc., to ensure that outstanding responses and information is finalised.
- Collect and collate information relevant to the patient and the service, for example waiting times, RTT, DNA/CNA statistics, backlog and length of stays as well as delayed transfers of care etc and report on statistics as directed by the line manager.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
The post holder will provide an expert administration service to the clinical specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, co-ordination of workload and of appointments and admission related information for patients and carers.
The post holder will process documents accurately and efficiently using digital dictation, analogue dictation and as directed by the clinician and will demonstrate self-directed development and practice of patient administrative systems, whilst undertaking tasks that will require the individual to exercise judgement and expertise.
The post holder will have excellent communication skills and will be empowered to make decisions in line with service level agreements, policies and key performance indicators.
Working with the team the post holder will support the key performance indicators that have been set for each speciality and make decisions in prioritising workloads and agree escalation procedures to meet these key performance indicators. Convey these findings and be proactive in taking forward recommendations and improvements to the service delivery.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.