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Visitor Experience Team Member

2 weeks ago

Leeds, United Kingdom Harewood House Trust Full time

**Casual Visitor Experience Team Member**

**Responsible to** Visitor Experience Team Leaders

**Salary** National Living Wage, £12.21 P/H

**Hours** Casual, ad-hoc basis

**MAIN PURPOSE OF THE ROLE**

**Visitor Reception**:

- Provide a warm and friendly welcome to visitors upon arrival
- Process Member visits and sell admission tickets
- Inform visitors of any relevant information regarding their visit
- Welcome and process Group bookings

**House**:

- Provide a warm and friendly welcome to visitors
- Engage with visitors about Harewood’s histories, collections and exhibitions

**Ferry**:

- Provide a warm and friendly welcome to visitors
- Safely transport visitors across the Lake by operating the Ferry
- Engage with visitors, encourage people to explore other parts of the site and sign up for membership
- Perform daily maintenance checks and ensure the Ferry is presentable to the public

Please be aware that we are a 7 day a week operation and if hours are offered it is likely to be at weekends, bank holidays and during school holidays.

**KEY RESULTS AREAS**
- Proactively welcome visitors in a friendly and inclusive way at all times
- Upholding the standards of customer service set out in the Harewood House Trust staff handbook, training and induction material
- Proactively introduce gift aid and membership and maximise up-selling opportunities with retail and catering services and products
- A commitment to equal opportunities and health and safety
- Actively contribute to the successful achievement of departmental and charity-wide goals
- Adhere to all Harewood House Trust policies and procedures
- Carry out any other duties as reasonably requested

**Job Type**: Zero hours contract

Pay: £12.21 per hour

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person