Trainee Customer Consultant

Job Overview

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience. As a Trainee Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey. Our One Team approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, offering total customer ownership.

We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Trainee Customer Consultant offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation so we are constantly evolving there is always something new just around the corner

Does this sound like you?
- Curious and willingness to learn and develop and keep up to date with complex information
- Strong communication skills and enjoys listening and engaging with other people
- Enjoys working to and motivated to achieve challenging targets
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude
- Able to work independently; able to multi-task and switch quickly between tasks
- Strong organisational and prioritisation skills
- You are a team player who is comfortable learning from and working with others to help and support them

Highlights of what you will do in your Job

The Toyota Academy programme you are enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor
Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries
Welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none
Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests
Start to embrace the Toyota customer journey and the way in which we want all our customers to feel when they interact with us, digitally or physically
Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements
Assist the customer with understanding our unique in-car technology and how to get the best performance from our Hybrid products; Be familiar and comfortable with the Hybrid Hero area in the showroom
Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome
Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers
- You will ensure we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team
- Your communication is key and listening to customers helps you to build rapport and understand fully their complete requirements for all of their mobility needs

Personal Skills

**Flexible and dependable**: you are adaptable, dynamic and competent, adaptable to change and can take on multiple projects comfortably

Willing to help your colleague’s even when under pressure or outside your area

You are able to understand problems and think creatively to devise a satisfactory solution

You can swiftly gather information but use logical and intuitive thinking to help you get to a solution, not being overly emotional

You are a great collaborator and open to listening to new ideas and enjoy the opinions of others, communication and interaction will those around you is therefore key to your success and job satisfaction

You are a positive and passionate individual and love what you do, approaching tasks with zest and energy

Essential job criteria

Toyota Southport
A full UK driving licence.
Eligibility to work in the UK.
Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication

Experience and Qualification