Current jobs related to Customer Experience Lead - Dartford - Nestle Operational Services Worldwide SA
-
Store Manager: Lead Sales
2 weeks ago
Dartford, United Kingdom Selco Builders Warehouse Full timeA leading building materials retailer in Dartford is seeking a dynamic Store Manager to drive sales, lead a high-performance team, and deliver outstanding customer experiences. The successful candidate will have strong commercial acumen, exceptional leadership skills, and a commitment to customer service excellence, enhancing store performance and loyalty....
-
Retail Sales Manager: Lead Teams
2 days ago
Dartford, United Kingdom Next Careers Full timeA leading retail company in Dartford is seeking a Sales Manager to inspire and lead a team to deliver outstanding customer service. The ideal candidate will have a strong commercial understanding, excellent leadership abilities, and a passion for motivating others. Responsibilities include managing store operations, supporting the management team, and...
-
Shop Manager
4 days ago
Dartford, United Kingdom Farmfoods Full timeA leading retail company in Dartford is seeking a full-time Shop Manager to oversee daily operations, motivate the team, and ensure exceptional customer experience. This role includes responsibilities like team development, managing shop costs, and maintaining high standards in service and presentation. Ideal candidates should have prior management...
-
Loss Prevention
6 days ago
Dartford, United Kingdom TJX UK Full timeA leading off-price retailer in Dartford is looking for a Loss Prevention Officer to ensure the safety of customers, associates, and assets. The role involves being a friendly, visible presence at store entrances and deterring loss while engaging with customers. Ideal candidates should be self-motivated, resilient, and possess excellent communication skills,...
-
Brand Ambassador: Customer Experience
2 days ago
Dartford, United Kingdom Hollister Co. Stores Full timeA leading retail brand in Dartford is seeking a Brand Representative who provides exceptional customer service and engages effectively with customers. The ideal candidate should be outgoing and stylish, with a solid work ethic and ability to multitask. Responsibilities include ensuring a positive store environment, adhering to policies, and contributing to...
-
Casual Customer Experience Team Member
2 weeks ago
Dartford, United Kingdom Trafalgar Entertainment Full time**JOB DETAILS**:*** **Job reference** REQ01078 **Date posted** 03/10/2024 **Application closing date** 18/10/2024 **Location** Dartford **Salary** £11.44 Per Hour **Package** **Contractual hours** 0 **Basis** Casual **Job category/type** Front of House **Job description** **Casual Customer Experience Team Member** Providing a friendly...
-
Dartford, United Kingdom Abercrombie and Fitch Stores Full timeA popular retail company in Dartford is seeking a Key Lead to enhance the in-store customer experience by guiding Brand Reps and Stock Associates. This role involves acting as a Floor Supervisor, managing store operations effectively, and driving performance through team achievement. Candidates should have a High School Diploma/G.E.D and at least one year of...
-
Floor Lead
2 weeks ago
Dartford, United Kingdom abercrombie-fitch-co. Full timeA global apparel retailer in Dartford is looking for a Key Lead to enhance the in-store customer experience. This role involves acting as a Floor Supervisor, guiding staff, and driving store performance through customer satisfaction and sales. Ideal candidates should have a high school diploma and some retail experience. Benefits include a flexible schedule,...
-
Fashion Store Manager: Lead Brand
1 week ago
Dartford, United Kingdom Agile Retail Full timeA retail company in Dartford is seeking a Store Manager to lead the team and enhance customer relationships. You will be responsible for driving operational excellence and achieving business results in a fast-paced environment. The ideal candidate has a minimum of 3 years of Store Manager experience in a fashion background, strong leadership skills, and a...
-
Dartford, United Kingdom Santander Full timeCustomer Experience Adviser | S1 | Everyday Banking | Bluewater Dartford, United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting for full time permanent role, with a starting salary of £18,520.** For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and...
Customer Experience Lead
2 weeks ago
**Position Snapshot
- Espresso Style**
Nespresso
Retail - Customer Experience Team Lead
Bluewater
£30,500 + Potential Bonus + Excellent Benefits
This is a full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like.
**Position Summary**
This is an exciting senior management position within our Nespresso Bluewater Boutique where your creativity and passion for storytelling can shine through. We’re looking for an inspiring and knowledgeable Customer Experience Team Lead (Coffee Bard) to take our customers on a tantalising taste-bud coffee experience and drive, lead and coach our team. You will act as a true Nespresso brand ambassador: providing tastings, theatrical product demonstrations and continuously elevate the customer experience through inspiring our customers to explore the world of coffee.
To succeed in this role you will need to be able to lead and coach a team of people towards the future of experiential Retail, while also being able to performance our tasting ritual with confidence to a customer or group of customers.
The role requires a proven track record of managing teams of 10+ with a knowledge of people processes, kpi's and driving success through the coaching and strategic planning of the people at the heart of our business.
We are looking for an ambassador who will be the elevator of our core values....inspire, care, act, innovate and will embed this throughout the boutique and with our stakeholders.
**Our Story**
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we’d like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.
At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**A day in the life of a Customer Experience Team Lead**
- Using storytelling and theatre to engage customers in a tasteful and unique coffee experience, adapting to the customer's needs ensuring every customer interaction is elevated.
- Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso’s products, services, and sustainability commitments.
- Ensures exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Actively contributes to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Responsible for the safe and compliant day to day operations of the Boutique.
**What will make you a successful?**
As the ultimate Nespresso Ambassador and coffee enthusiast, you will inspire customers to explore their options for a tailormade coffee experience. You will exceed the expectations of every customer and have the expertise to provide a taste of luxury.
- You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
- A strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
- You’ll have a passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
- Can demonstrate an understanding of effective team coaching and training and providing feedback.
- Maintain and support a positive and collaborative team culture
**What we'll offer you**
In return, as part of Nespresso we’ll offer you first-class training and great career development opportunities.
You can count on us for an attractive benefits package:
- A Competitive Pension
- Up to 10% bonus
- 25 days holiday + bank holidays
- A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.
- Excellent training
