Mortgage Case Administrator

On behalf of **Nationwide,** AMS are seeking an Administrator for a **12** **month contract view to permanent **, Working within our admin team Team at Nationwide Portman House Bournemouth **18th March Start**

Our front line teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

**What makes us different**

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, _but we’re not a bank_.

As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - _Banking - but fairer, more rewarding, and for the good of society._

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

Working for Nationwide, you’ll have access to support and resources such as:

- **Healthy mind champions** - There’s an active group of colleagues, spread right across Nationwide, who are trained to provide a listening ear and signpost support options.
- **Colleague networks** - Across Nationwide, there are 14 networks which are open to all colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective voice.
- **Online resources** - The internal intranet page is much more than a news site; it’s packed full of useful resources to support you and is a great place to go for more information on a whole range of topics.

**What you’ll be doing**

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

**About you**

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the **essential** and **measurable** experience and skills required to do this job?
- Follow standard processes and procedures, adhering to company policy.
- Always providing excellent customer service by being pro-active
- Work towards maintaining high performance with a combination of productivity and quality.
- Investigate complex queries, issues and escalating these appropriately.
- Communicate effectively with internal and external stakeholders, customers, solicitors, internal teams etc.
- Ability to work under pressure and priorities tasks efficiently to meet targets and deadlines
- Work well within a department to complete multiple requests for customers.
- Attention to detail and data accuracy is essential.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

In this role you will be doing general admin tasks working from a workstream and checking information and sending it one to the required area as trained. Good strong IT skills are needed work with accuracy and attention to detail. You will be required at times some outbound telephony to case up information required or omitted but needed.

**Job Types**: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

**Salary**: £12.00 per hour

**Benefits**:

- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (required)

Ability to Commute:

- Portman House Bournemouth, BH2 6EP (required)

Work Location: Hybrid remote in Portman House Bournemouth, BH2 6EP

Reference ID: MCA JM 11