Salon Education Coordinator

Overview:
**Who we are**:
Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years.

The Kao Salon Division brings the Kao vision for making life beautiful to salon owners, stylists and their clients around the world. As each salon client is different and every stylist unique, we offer a comprehensive portfolio of products and services across our quality brands Goldwell, KMS, Oribe and VARIS.

**The role**:
You will be responsible for providing reception service to the Academy, the first point of contact for all visitors face to face or via the telephone. You will also provide administrative support and assistance to the education team managers, as well as building and maintaining the Academy client base (models) and to merchandise the retail throughout the academy.

**What you will do**:

- Provide reception services to the Academy, meet and greet all visitors to the academy, manage the academy switchboard, maintain a professional and positive attitude at all times and general day to day duties.
- Manage and maintain the Model booking process. Sourcing new models that are suitable via social media platforms, face to face, local businesses. Provide Model feedback to Seminar Leader/Academy Educator. Gain model and stylist feedback for every seminar via feedback cards.
- Provide administrative support and assistance to the Education Management teams as well as act as liaison for field staff. Working on the System Administrative Tool (SAT) and Salon App (model and retail management)
- Reordering of all Academy stock and retail. Managing the merchandising of all retail areas throughout the academy working with Brand Managers.
- Ensure the Academy meets world-class standards in presentation and cleanliness as well as ensuring maximum client satisfaction.
- Able to cover occasional late nights assisting ‘signing-in’ of visitors and hosting at evening training events on a rota basis with other colleagues.
- To perform any other duties as reasonably instructed by the Company.
- When requested, maintain local artist rosters, data bases, book travel for artists/educators.
- Assist Academy team in certain countries to host and help with customer experiences as directed.

**What you need**:

- Requires High School diploma or equivalent.
- Administrative experience in a professional office environment in a similar or sales support role is preferred.
- Cosmetology or salon experience a plus.
- Strong command of databases and MS Office software, i.e. Word, Excel, PowerPoint and Access, with the ability to create and properly format word documents, spreadsheets, charts, graphs, presentations and generate/print reports.
- Requires strong attention to detail and the ability to prioritize multiple tasks to complete all assignments in an organized, efficient, accurate manner within established deadlines.
- Requires clear verbal and written communication, excellent phone manner and above average writing, math, analytical, grammar, spelling and proof reading skills.
- Must be able to work positively, effectively and professionally with employees, vendors, client and customers at all levels as well as independently and as a team.

**How we work**: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

**What we offer**: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

LI-Onsite