Change Manager

1 day ago

London, United Kingdom Lorien Full time

The Change Manager will manage the delivery of the change and change readiness across each global region for Prism (clients own service). The role will build on existing work to date and respect the existing practices and procedures for each region. Therole will require an approach that is driven by client needs and the requirement to work with both local teams and global teams to manage change for clients - and internally.
As well as supporting the priority regions (FR & UK), there will be need to support the activities in SE, LATAM, ASIA, India and AME to ensure market requirements are understood and plans are developed accordingly. Sharing and learning lessons from each regionwill be paramount to ensure consistency and efficiency of the change & readiness.
The person will report to the Market Readiness & Change Lead whilst also partnering with Implementation Leads for each region, their implementation teams and escalating any issues through the governance process.

**RESPONSIBILITIES**
- Orchestrate and oversee the change management approach for the regions, in line with overall market readiness plans
- Ensure all change plans are linked to and consider client expectations
- Conduct change management impact assessment across regions in line with adoption plans.
- Work closely to understand and implement changes for operations, client services and technical teams
- Work in partnership with the regional project manager to ensure all change components and tasks are included in one regional plan - with critical path.
- Streamline the approach to change and provide relevant tools to adopt Prism
- Work in partnership with the Global Knowledge Lead (training) and the Global Communications Lead - and other Global Leads as appropriate - to ensure all training and communication activity is aligned to each region.
- Engage with the Implementation Leads in each region to understand specific regional requirements ensuring ongoing alignment with the market to address evolving needs
- Educate the Implementation Leads in each region in the change management aspects of their role and have the required tools and artefacts to aid their change management.
- Ensure change is delivered in an integrated way against the regional plan in accordance with the agreed change approach
- Define, refresh and implement the overall change management plan covering pre go-live, go-live and post go-live periods
- Monitor change readiness via surveys and qualitative assessments in conjunction with regional teams

**CAPABILITIES AND EXPERIENCE**
- Extensive change management delivery in similarly complex environments
- Very good understanding and experience of change management delivery and approaches, ideally, as part of an IT or digital transformation programme
- Excellent stakeholder communication skills to deal with a diverse stakeholder group
- Strong project and programme management skills and capabilities to manage and control change deliverables
- Experience of working in complex, cross-boundary environments
- Solid understanding of programme governance, reporting and KPIs
- Excellent experience of working in partnership at all levels of an organisation
- Strong influencing and collaboration skills developed working in a fast-paced environment
- Strong and independent judgement
- Good experience of change impact assessment and change readiness assessments
- Experience of a range of change approaches and how they can be applied to meet the programme needs

Lorien Plc is acting as an Employment Business in relation to this vacancy.

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