Learner Engagement Mentor

**Who we are**

Established in 2007, SR Supply Chain Consultants (SRSCC) Ltd are a training provider who specialise in Procurement and Supply Chain. SRSCC have nine study centre locations and two exam centres throughout England. SRSCC are a Chartered Institute of Procurement and Supply (CIPS) “Centre of Excellence” and are also a Main Provider on the Register of Apprenticeship Training Providers (ROATP).

“SRSCC are committed to developing the people behind procurement through quality training, apprenticeships, consultancy, ensuring ethical standards and best practice are delivered through a range of innovative and flexible media”.

**Who we are looking for**

We are looking for a dynamic, enthusiastic individual to join our Learner Engagement Team, reporting to the Learner Engagement Manager this individual will be largely supporting our learners ensuring their wellbeing, and learning needs are met. You will communicate regularly with learners via various methods including meetings and 1-2-1’s and assisting with various learner activities, whilst ensuring learner records are accurately updated and maintained. You are to effectively interact with both internal and external stakeholders to collaboratively work towards and achieving personal, team and company goals and objectives.

**Job Title ** Learner Engagement Mentor

**Location** Hybrid - Head Office (Euxton, Chorley), Working from Home, Customer Sites

**Working Hours **35hrs/Week

**Working Pattern** Mon to Thurs 8.30am-5pm, Fri 9.00am-3pm

**Contract Type ** Permanent Full Time

**Salary Range ** £20,000 - £25,000 per annum

**Principle Responsibilities**:

- Support the Learner Engagement Manager in coordinating, facilitating and delivering group and 1-2-1 monthly meetings with learners
- Be responsible for managing and facilitating the Cognassist Programme for learners and providing support and guidance as required throughout neurodiversity assessments and engagement through Cognassist strategies.
- Notify the relevant departments of any additional learning needs identified from assessments and meetings and provide support to implement any reasonable adjustments and agreed action plans
- Act as a mentor to learners, providing advice and guidance on issues or concerns raised and escalating queries to the relevant departments as required
- Establish supportive relationships with all learners including vulnerable learners to ensure their personal needs, welfare, wellbeing and learning progress is achieved
- Ensure that all departments/colleagues receive the information they need in order to carry out their duties effectively
- Motivate learners by personal influence and concern for individual needs and development
- Assist with assessing, recording, and reporting learners’ progress and attainment
- Learner records are to be accurately updated and maintained across all systems and databases, ensuring they meet Ofsted, ESFA and any other auditing bodies requirements
- Liaise with and provide support to learner’s employers as necessary

**Essential Requirements**:

- GCSE 4/5 or above/equivalent in Maths and English
- Experience working in a similar supportive role in an office/educational setting
- Previous experience using MS Windows 365 inc Word, Excel, PowerPoint, Outlook and Teams
- High levels of emotional intelligence including personal resilience and calmness under stress and in difficult situations
- Ability to be organised and to manage own time effectively
- Proactive, positive attitude and enthusiastic team player
- Be able to manage multiple learner needs and requirements
- The ability to develop and maintain strong working relationships
- High level of accuracy and attention to detail
- Be able to work under pressure, to deadlines and be self-motivated
- Ability to learn quickly in a fast-paced environment
- Excellent verbal and written communication skills
- An ability to maintain accurate up to date electronic and manual records
- Have excellent IT skills with the ability to learn quickly and adapt to new technology tools
- Demonstrates a helpful, polite and confident manner
- Understanding of the value of diversity
- A flexible and adaptable approach and being responsive to the needs of the business and colleagues
- Be willing to undertake training to enhance service delivery and self-development

You must also be willing to undergo an Enhanced DBS check if not already held.

**Company Benefits**:

- Competitive Salary
- Discretionary Bonus Scheme
- 20 days per annum (increasing 1 day per complete year of service up to 25 days) plus bank holidays
- Annual Leave Purchase Scheme
- Company Sick Pay
- Ongoing Training and Development
- Progression Opportunities
- Free secure car parking
- Time off for charity events

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
- Work from home

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