Deputy Manager

Our Values

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

Our colleagues are passionate, kind and resilient and they go the extra mile for the people we support and each other. We have this expectation of all of our colleagues.

Your Responsibilities

Person-led Care
- You’ll support adults with lots of different needs such as learning disabilities, autism, ABI and mental health.
- You’ll support them to flourish in a place they call home. You’ll empower the people we support to be ambitious and live fulfilled lives.
- You’ll give high-quality support tailored to people’s needs.
- You’ll be a leader of one of our teams, inspiring them to be the best they can be.
- You’ll manage the service when the manager is away, creating a culture that allows for learning and fun.
- You will carry out audits for the Registered Manager and make sure any feedback and improvements are carried out.
- And of course, you’ll follow our procedures, so we give consistent, safe and reliable care and support.
- Our approach is all about co-production with the people we support. So you’ll work with them to design and plan things and create the best experiences together. You’ll build and nourish relationships.
- Each person has a care plan that you’ll help to create and monitor to ensure safe practices. You’ll make sure you understand individual needs so that person-led care is at the heart of what you do.
- You’ll help the people we support to develop life skills, make choices and reach their potential for independence. Help them to feel included in the community.
- Support people to join in with social, leisure, educational and employment activities. Help them to enjoy holidays and day trips.
- Communicate in a clear and suitable way.

Great Planning and Leadership
- Organise and coordinate the assessment of care plans to make sure they meet the needs of the people we support.
- Organise the team so that tasks are completed. Supervising them formally when asked by your manager.
- Assess and support your team so we deliver brilliant quality every day.
- Solve problems and delegate tasks, so we run our service effectively.
- You’ll process finances and manage medication orders.
- Check people are getting involved and enjoying their activity plans.
- Coach the team to work in a way that demonstrates an understanding and commitment to the rights of people with complex needs
- Manage attendance, annual leave and absences. Authorise timesheets.
- Plan rotas to meet service standards.
- Work with your manager if there are any challenges for cover, attendance, or conduct
- Follow disciplinary procedures with fairness.

Deliver Great Standards
- Provide personal care including support with continence needs; health and medication needs; handling personal possessions; finances and documents; shopping. Help them to have good levels of personal and environmental hygiene.
- Make sure all medical needs are met and help people to advocate their own needs and wishes.
- Make sure the environment is safe and secure. Promote dignity.
- Manage behaviours using our strategies and procedures set out in the care plans, and review these regularly.
- Have the highest integrity when you deal with personal and financial affairs.
- Look after people’s personal property and clothing, reporting any extra needs to your manager.
- Maintaining financial records
- Cleaning and maintaining equipment
- Report accidents or infectious illnesses for you or a person we support immediately
- Report any faulty appliances, damaged furniture, equipment, or any potential hazard.
- After training - administer medication. Deal with medical emergencies appropriately
- Act as brand ambassadors for the organisation.

Work as a Team
- Review care plans and other documentation as required by the company of governing bodies.
- Keep information records to share with approved people so that we deliver joined-up care.
- Work with health professionals and other authorities
- Take responsibility for running a shift in the absence of senior colleagues.
- Lead team reviews of service delivery standards.
- Protect the people we support from abuse by following our safeguarding policies.
- Complete training and create a plan to continue to improve your knowledge and skills.
- Share domestic tasks to help with the overall running of the service.
- Share responsibility for shopping and meal prep, involving people as part of their care plan.
- Communicate in a clear, professional, and respectful way.

Follow Our Procedures

We have plenty of guides and information to help you to do your job well. You’ll find these on our Connect platform and from your manager.Please:

- Read The Right Way handbook thoroughly and the Skills for Care Code of Conduct
- Make sure all confidential information is not shared unless this is in line with our data protection policy.
- Contact your manager or the person in charge as soon as possible if you are unable to work, and also on your return after absence.
- Read and follow our policies and procedures listed in the handbook and on Connect.

This is not an exhaustive list of duties as the role may change from time to time to meet the needs and objectives of the business.

The Main Skills and Experience for this Role

Essential
- Good general education.
- Confident IT user.
- Knowledge of the regulatory frameworks.
- Satisfactory Police Check and check against the ISA List (where applicable).
- Honesty, reliability, trustworthiness and a passion to makea difference.
- A commitment to undertake training and developmentas required.
- Commitment to the aims and objectives of the service andof Ivolve.
- Level 2 RQF in Health and Social Care.

Desirable
- RQF Level 3 or above in social care (or must be willing to work towards and achieve minimum of Level 3 within a given timescale).
- Previous experience within a social care setting.
- Mandatory training qualifications e.g. fire safety, first aid, food hygiene, manual handling, and Health and Safety awareness.
- Knowledge and commitment regarding

Salary

£26,960 per annum

INDSTA