Public Contact Co-ordinator

Role type- Police Staff- Contract Type- Fixed Term Contract- Department- Operations - Public Contact- Location- Warwick- Is this a Politically Restricted role?- No- Grade/scale- OFFSCALE- Grade/scale- B - £24,222.00 - £25,626.00- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- Hours per week- 37- Competency and value framework (CVF) level?- 1- Closing date
- 23/12/2024, 12:00
- Job descriptionJob Purpose:
To co-ordinate and provide a comprehensive administration service to the Public Contact department

Main Responsibilities:

- Prepare and collate relevant paperwork ahead of meetings, providing minute taking where necessary
- Record and maintain electronic records on the tracking system for undetected crime files
- Arrange collection, transfer, and return of undetected records from central filing site
- Use IT systems to respond to requests for information ensuring with compliance with policies governing the provision of Crime Extracts
- Undertake a range of clerical duties to include responding to routine requests for information, creation, and maintenance of filing systems, and in doing so, contribute to the smooth running of the department
- To undertake all routine and necessary administrative work i.e. calendar arrangements for people management procedures, photocopying, filing etc.
- To build and sustain effective working relationships with internal and external contacts
- To work collaboratively with Quality Assurance, Training and Supervision across Public Contact to deliver people orientated tasks
- To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required
- To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required

Special conditions:
The duties of this role will incorporate exposure to disturbing/ unpleasant images or tasks

Person specification:
Knowledge:

- 5 GCSEs, Grade 9 - 4 or equivalent including Maths and English or demonstrable experience in a like position

Desirable:
**Experience**:

- Experience working as part of a wider team in a customer service or administrative environment
- Experience of setting up and maintaining filing systems
- Experience of multitasking and managing different workloads within deadlines

Key Skills:

- Competent in the use of IT including a working knowledge of Microsoft products (Word, Excel and Outlook) or equivalent
- Excellent verbal and written communication skills
- Ability to manage and prioritise own workload accordingly
- Ability to enter information accurately using appropriate IT systems
- Demonstrate the ability to self-motivate within the workplace

Desirable:

- Demonstrable competency in use of Excel or equivalent data processing system

Behaviours: Practitioner

All post holders are expected to know, understand and act within the ethics and values of the Police Service. These nationally recognised behaviours and values are set out in the Competency and Values Framework (CVF).

The CVF has six competencies that are clustered into three groups:

- Resolute, compassionate and committed
- Inclusive, enabling and visionary leadership
- Intelligent, creative and informed policing

Under each competency are three levels that show what behaviours will look like in practice.

This role requires the post holder to be operating at or working towards Level 1 of the CVF.

**Why work for Warwickshire Police?**

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

**Equality, diversity and inclusion**

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

**Recruitment and Selection Policy**

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

**Police Barred and Advisory lists**

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

**Vetting and safeguarding**

**Job Profile or Ot