Service Desk Administrator
1 day ago
Industria personnel are recruiting on behalf of one of our clients for a **Service Desk Administrator**
As a Service Desk Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.
**Responsibilities**:
- Read system site plans and interpret to create an accurate quote.
- Create quotes for services requested and send to customers for approval
- Create sales order and work order upon receipt of approved quote
- Respond to customer requests for service
- Manage assigned cases in a timely manner
- Request, obtain and process purchase orders and change orders.
- Update notes of the service request and provide any recent/ ongoing issues with the store
- Submit site plan change requests to technical services or account managers
- Work in unison with Account Managers to request updates to customer cards, Install cards & site plans
- Support the Service Coordinator or Install Coordinator team as needed
**Requirements**:
- Experience within customer service, call centre or coordination role is highly desirable.
- A technically minded, confident individual
- Ability to work independently
- IT Literate e.g. Excel, Word and Outlook
- Ability to multitask effectively and build strong relationships with clients
- Ideally has had experience with MRP or CRM systems
- Full on the job training will be provided no qualifications required.
**Hours of work**:Monday **- **Friday 8:00-17:00 40 hour week (1 hour lunch)
**Hourly rate**: £10.57
**Job Types**: Full-time, Temp to perm
**Salary**: £10.57 per hour
Schedule:
- 8 hour shift
- Monday to Friday
-
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