Veterinary Customer Care Team Member

1 week ago

Stourbridge, United Kingdom PowisVets Full time

**Job Summary**:
This is a full-time position to be worked over 4-5 days, Monday to Friday. Saturdays may be required at times to cover colleague holidays.

**Key Responsibilities**:

- Collaborate closely with our nursing and veterinary teams, providing a vital link between clients and the clinical staff
- Handle client enquiries over the phone
- Distribute pre-ordered medication
- Perform administrative tasks using Microsoft tools, including Excel and Word
- Update our Practice Management system regularly
- Effectively question clients to assess the urgency of appointment requests, gradually taking on more responsibility and handling more complex cases
- Maintain professionalism and composure in emotionally challenging situations, particularly when dealing with pets requiring critical medical care or end-of-life support

**What we are looking for**:

- Exceptional telephone etiquette and experience with Customer Relationship Management (CRM) software
- Polite and composed under pressure
- Excellent attention to detail
- Ability to build strong relationships with clients, their pets and the clinical team
- Approachable and empathetic
- Highly motivated with a positive, can-do attitude
- Able to work effectively both as part of a team and independently when needed Excellent written and verbal communication skills
- Proficient in IT skills including Microsoft programs such as Excel.

**Benefits**:

- £11.44 per hour
- 4.8 weeks holiday a year and bank holidays, plus an additional day off for your birthday
- An independent practice in a modern, purpose-built premises offering you the opportunity to advance your career with support and encouragement
- Pension contributions
- Generous discount on veterinary treatment for your pets

We are committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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