Credit Hire Handler

Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration. **Role**: Credit Hire Handler **Location**: Liverpool with hybrid working available **Working hours**: 37.5 hours, Monday to Friday from 9am to 5:30pm **Salary**: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly **What you will be doing**: - Validating all motor claims across the mitigation team for indemnity and fraud - Accurately assessing liability whilst utilising all available evidence and tools - You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file - Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers - Ensuring indemnity spend is minimized by commercial decision making - Proactive diary management to monitor and progress live hire cases - Accurate quantum assessment of claims presented using the relevant tools available to assist - Any other Ad hoc task as the needs of the business dictate **What we’re looking for**: - A persuasive, confident and strong communicator with effective negotiation skills - Ability to use own initiative to explore all options to achieve the best outcome for the business - Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure - Motivated self-starter with the ability to work as part of a team About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: **Wellbeing**: - Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) - Enhanced paternity pay and 16 weeks full maternity pay. - Colleague Assistance programme offers a suite of wellbeing services such as: - 6 Free Counselling sessions per year - Unlimited access to a telephone councilor 24/7 - Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. - Network of internal qualified mental health first aiders are available to provide support to colleagues. **Financial**: - A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner - Ability to access your earnings before payday via Dayforce Wallet. - Company pension scheme - Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. - Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. - Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. **Reward, Recognition and Culture**: - Long Service Award paid on 5,10- and 15-years’ service - A reward and recognition hub to celebrate and reward colleagues and peers. - Consistent and engaging company events including company awards, competitions and charity fundraisers. - Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits LI-FA1