Help Hub Support Officer

1 week ago

Norwich, United Kingdom South Norfolk and Broadland District Council Full time

Permanent and Fixed Term roles available

Role Snapshot...

Would you like to work in a frontline team providing advice and support to our most vulnerable residents? An opportunity has arisen to join the Help Hub Triage and Assessment Team on a three year fixed term or permanent contract. The Help Hub Triage and Assessment Team is the first point of contact for residents with a range of needs. The team works with individuals and families to get them to the right support and advice as soon as possible.

What You Could be Part of

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What You Will be Doing

This role will involve being a primary point of contact for customers accessing a range of services, building case records and making decisions on how best to support customers. You will provide the day to day delivery of administrative support to the Help Hub team and wider Help Hub partnership. You will provide a valuable advice source for other professionals working in this field.

You will undertake a range of activities and functions including:
*Help hub phone lines
*Taking referrals and making triage decisions
*Administering collaboration meetings and case discussions
*Delivery of the Household Support Fund and Flexible Funding
*Data reporting and analysis

What you Need....

*Experience of dealing with vulnerable or challenging customers in a face to face or administrative role
*Evidence of being able to develop, maintain and update procedures as necessary
- Demonstrable evidence of being able to exercise judgement in a range of scenarios including working with different organisations.
*Ability to find creative solutions and make sound decisions in order to resolve customer issues
*Ability to multi task and work under pressure to meet deadlines
*Ability to deal and communicate with different within the services and in customer facing situation

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

If you any questions about the role, then please don't hesitate to contact the recruiting manager or human resources, who will be happy to answer any questions on the role or the Councils.

If you want to learn more about the Councils, then please visit our joint website- South Norfolk and Broadland District Councils Website.

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website.

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