Operations Graduate

Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?

As our new Operations Graduate, you will work closely with our experienced team members to gain practical skills and knowledge in key departments within the business.

**Who are we?**

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

**Our Journey**

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

**The Ruby Way**

Ruby’s values are at the heart of everything we do:

- Collaborative:_ We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
- Human:_ We give a personal touch and support to our customers and each other, treating everyone with respect and understanding
- Committed:_ We use innovative solutions to improve our services and always stick to our word.

We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

**Investing in the Ruby Community**

We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.

**Main Responsibilities (but not limited to)**:

- **Assist in Project Work**: Collaborate with team members on various projects, providing support in research, analysis, and implementation.
- **Learning and Development**: Participate in training sessions, workshops, and mentorship programs to enhance your professional skills.
- **Administrative Support**: Perform administrative tasks as needed, including data entry, document preparation, and meeting coordination.
- **Report Preparation**: Assist in the preparation of reports, presentations, and other documentation for internal stakeholders.
- **Customer Interaction**: Engage with customers under supervision to gain insights into customer service and client management.
- **Innovation and Improvement**: Contribute ideas for process improvements and innovative solutions to enhance department efficiency.
- **Mentorship and Guidance**: Receive ongoing support and guidance from experienced professionals.
- **Professional Development**: Access to training programs and workshops to enhance your skills and knowledge.
- **Career Pathway**: Opportunity for full-time employment upon successful completion of the apprenticeship program.

**Training and Development**:
You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Graduate Scheme. Full training and support will be provided over your journey with Ruby Energy with the opportunity to further your career within the company afterwards.

**Requirements**:

- Recent graduate with a degree in Customer Service Management, Business Administration or related field
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work collaboratively in a team environment.
- Eagerness to learn and a proactive attitude.
- Strong organizational and time-management skills.
- Attention to detail and a commitment to producing high-quality work.

**Benefits**:

- Salary increases at month 9 and month 12
- Working hours - Monday to Friday
- Buy & Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits

**What you need to do now**

Be part of our bright future and _**chat to Ruby**_ today

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Bachelor's (preferred)

Work Location: In person