Medical Receptionist

1 day ago

Salford, United Kingdom Clarendon Surgery & The Angel Medical Practice Full time

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Dealing with patient enquiries and investigation results i.e.

Blood tests, and take messages, ensuring accuracy of detail and prompt appropriate delivery i.e urgent results to on-call Doctor. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and refer to on-call Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required. Action requests forinterpreters services as requested. Patient notes and correspondence: Retrieve and re-file records as required, eg PMA reports, Solicitors requests. Ensure that all New Patient records are accurately assembled (amalgamations) as directed Open up reception shutters, switch computers and phones on and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that reception area is totally secured, internal lights and computers are off and no patient data is accessible. Ensure that Consulting Rooms are prepared for each session, then checked and left tidy and secure afterwards. Ensure that all new patients are registered onto the computer system promptly and accurately. Undertake any other additional duties appropriate to the post as requested by the Reception Manager, Partners or the Practice Manager.

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