Uam Team Leader

**Location**:Office based with hybrid working in either Darlington, Huddersfield, or Peterlee
**Hours**:Full-time, 37.5 hours per week (Monday to Friday)
**Salary**:Starting from £30,000,up to £35,000 (Dependant on Experience)

**Are you ready to lead a talented team at the forefront of IT security and user access management?**

We’re seeking a dedicated** UAM Team Leader**to join our Group IT team. If you're passionate about driving service excellence, embracing innovation, and ensuring compliance, this is the ideal role for you

**As the UAM Team Leader you will**:

- Oversee and directly manage a small, high-performing IAM team, collaborating across multiple sites.
- Drive compliance with Group IT Governance, Risk, and Compliance policies while processing user access requests.
- Perform annual and quarterly access reviews and ensure all IAM processes meet obligations.
- Identify opportunities to improve IAM processes, with a focus on automation and maturity.
- Foster continuous improvement and enhance the team’s efficiency and customer satisfaction.
- Provide coaching, training, and one-on-one development to team members.

**Join ZIGUP as a UAM Team Leader and enjoy some outstanding benefits **

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include
**Annual leave-** 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday
**Pension -** Generous employer contributions of 5%.
**Financial Benefits** - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
**Wellbeing & Lifestyle Services -** Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
**Motoring Benefits -** Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
**Wagestream -** A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

**About you**:

- ** Experience**: Demonstrated expertise in Identity and Access Management, IT Service Desk, or End User Support, including team leadership.
- ** Leadership**: Strong ability to motivate and develop a technical team in a fast-paced environment.
- ** Technical Skills**: Experience in ITIL-aligned service delivery and familiarity with implementing new processes and improvements.
- ** Communication**: Excellent written and verbal communication skills, with an eye for detail.
- ** Problem-Solving**: A proactive approach to tackling challenges and managing customer requests.
- ** Collaboration**: A team player who values collaborative working and can build strong relationships across teams.
- ** Coaching**: Proven experience in mentoring, coaching, and developing team members.

**About us**:
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.

Our Purpose? Keeping customers moving, smarter.

**We are agile. We are experts. We are imaginative. We are reliable.**

**Keep your career moving, smarter.