Customer Service

7 days ago

Telford, United Kingdom Hager Ltd Full time

**Why join the Sales**department?**

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us

As a **Customer Service - Sales Admin Specialist M/F/X** you will report to Customer service - Team Leader in the Sales department based in **Telford** for a **Permanent** contract - a half-time of 25 hours.

**What you will do?**

As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service.

Your duties will include to:

- Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
- Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
- Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
- Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.

**What about you?**

With a relevant experience in this area of competencies, you will have a:

- Demonstrated ability to excite and engage customers by providing exceptional service.
- Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
- Proven ability to drive for results, take action, and adapt to changing situations.
- Capability to drive engagement, inspire others, and demonstrate courage in decision-making.
- Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.

**What we offer?**
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility

**What are the recruitment stages?**
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager

  • Customer Service

    2 weeks ago

    Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service - Telford - Permanent L & C Consulting are now recruiting for an experienced Customer Service Advisor on behalf of a small, but highly successful company in Telford. You’ll be responsible for providing high level customer service to external customers. Duties will include (but not be limited to): - Set up customer contracts - Set up...

  • Customer Service

    1 day ago

    Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service Administrator - Permanent - Telford L & C Consulting are recruiting with a well-known and respected Telford organisation for a new Customer Service Administrator to join them on a permanent basis. The multi-national company are looking an experienced Customer Service Advisor who comes with good communication skills and a resilient approach...

  • Customer Service

    2 weeks ago

    Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service Administrator - Telford - Permanent L & C Consulting are recruiting with a small but successful company in Telford for a new Customer Service / Sales Support / Internal Sales Administrator. Based in Central Telford, the role will suit an experienced Customer Service Administrator / Advisor / Sales Administrator who is looking for a new...

  • Customer Service

    1 week ago

    Telford, United Kingdom Shawthorpe Full time

    We are currently recruiting an experience customer service advisor to join our client based in Telford/ Stafford Park. **Seasonal Working Hours** - Monday - Friday 8.30 -5.00pm (September, Dec ,March & April - Normal 40 hours) - Monday to Thursday 8.00 -5.30pm and 8.30 - 5.00pm Friday (October ,November, Jan & Feb Longer 44 hours) - Monday to Thursday 8.30...

  • Customer Services

    1 week ago

    Telford, United Kingdom Major Industrial Full time

    Customer Service Administrator My Telford based is currently recruiting for a Customer Service Administrator. The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager. The ideal candidate will have excellent telephony Customer Service skills and administration experience....

  • Customer Service Administrator

    5 days ago

    Telford, United Kingdom The Whittan Group Full time

    We are looking for a Customer Service Administrator to join our busy and growing organisation. Reporting into the Customer Services Manager you will be joining a fast paced and busy Sales Office responsible for liaising with customers across the UK andthe management of relevant administration. **Customer Service Administrator Responsibilities**: - Ensure...

  • Customer Service Advisor

    2 weeks ago

    Telford, United Kingdom Proactive Personnel Ltd Full time

    **Customer Service Co-Ordinator** - **Telford** - **Up to £24k per annum** - **Permanent** - **37.5 hours a week** Are you looking for a customer service role that provides a competitive salary, generous benefits and a challenging yet rewarding workplace? If so, then this could be the perfect position for you. We are currently recruiting for a customer...

  • Customer Service Advisor

    2 weeks ago

    Telford, United Kingdom Lyreco Group (Italy) Full time

    Find your career possibilities# Customer Service AdvisorAngebot vor 22 Stunden 49 Minuten veröffentlichtTelfordCS - Customer ServicesFull time**Customer Care Advisor****Location: Donnington- Telford****Salary:** **£24,570K per annum****Mon- Fri- 9am-5.30pm.****Full time- Permanent****Office Based Role.**As a key member of our team, you will be at the...

  • Customer Service Representative

    2 weeks ago

    Telford, United Kingdom Lyreco Group (Italy) Full time

    Find your career possibilities# Customer Service RepresentativeAngebot vor 22 Stunden 29 Minuten veröffentlichtTelfordCS - Customer ServicesFull time**Customer Care Advisor****Location: Donnington- Telford****Salary: £24,570K per annum****Mon- Fri- 9am-5.30pm.****Full time- Permanent****Office Based Role.**As a key member of our team, you will be at the...

  • Customer Service Advisor

    1 week ago

    Telford, United Kingdom Lyreco Full time

    Customer Care Advisor Location: Donnington- Telford Salary: £24,570K per annum Mon- Fri- 9am-5.30pm. Full time- Permanent Office Based Role. Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join...