Administrative Support Officer, Value Based

The VBHC (Value Based Healthcare) team have established a programme of work to develop a range of patient and workforce reported measures for a variety of service user groups to support the evaluation of the implementation of national delivery plans.

**The post holder is expected**:

- To provide administrative support to the VBHC and clinical teams.
- Act as the first point of contact within the VBHC team for any queries or problems related to the projects.
- To encourage staff and patient involvement in the delivery of patient centred care.
- To liaise directly with members of staff to facilitate a speedy resolution to enquiries.
- Implement and monitor the standard patient reported outcome/experience measure (PROMs/PREMs) that is validated and reproducible across a range of conditions.
- Accurately and objectively understand in/out patients’ experience of their disease and our service to those patients.
- Respond to routine enquires from the public, staff and key stakeholders in the statutory and voluntary sector to determine their requirements and provide information and advice, as appropriate; exercising tact, diplomacy, reassurance and courtesy.
- Fully maintain databases and spreadsheets, ensuring the correct input of all data requirements and information in a timely manner and in accordance with prescribed timescales; maintaining confidentiality at all times.
- Take, transcribe and type up formal minutes for meetings relating to specific projects/initiatives and meetings within the team.

Based within the Value Based Healthcare Team, the post holder will work with and provide comprehensive and effective administrative support to the Senior Project Manager, Programme Manager, VBHC lead and clinical staff for multiple service user groups for example heart failure, diabetes and lymphedema within Cwm Taf Morgannwg University Health Board (CTMUHB).

This will include
- Providing secretariat support for the VBHC team, Projects and Programmes.
- Assist in the development of standard patient reported outcome and experience measures (PROMs/PREMs).
- Test the feasibility and acceptability of administering PROMs/PREMs in different ways and comparing completeness and response rates.
- Use own initiative to deal with patients’ queries, providing information and assistance in regards to the PROM/PREM digital platforms.
- Supporting the nursing team with clinical administration.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
- Booking patients into clinics, within the required timeframe in accordance with the National Programme and CTMUHB policies and guidelines.
- Booking patients into virtual/telephone clinics, within the required timeframe in accordance with the National Programme and CTMUHB policies and guidelines.
- Registration of patients on paper-based and electronic systems.
- Maintaining databases for patient referrals.
- Be proactive and engaging with others in the assessment, development and review of performance and delivery using performance data, patient experience/patient stories, research and evidence as the platform for improvement.
- Organise team and sub-team meetings to fit with other standing diary commitments, preparing and distributing papers and take action notes if required.
- Keep accurate and complete records of public and stakeholder information in a secure and confidential manner in accordance with UHB Policies and legislation i.e. ensuring information is stored in locked and secure filing cabinets, password protection of documents saved on SharePoint and other folders; maintaining confidentiality at all times.
- Plan dates for internal and external meetings and events with the public, staff and stakeholders to fit with other standing diary commitments informing participants of the details and ensuring relevant reports and papers are provided in a consistent and timely manner.
- Typing correspondence, letters, reports, action notes, formal minutes, ensuring accuracy and documents are completed to a high standard of presentation and meeting deadlines.
- Deal with internal and external telephone and face-to-face enquiries from the public, staff and key stakeholders in the statutory and voluntary sectors, employing excellent interpersonal skills at all times, and refer to the appropriate member of the team if required or relay messages accurately and in a timely manner.
- Standard keyboard and computer skills and a good working knowledge of Microsoft Office i.e. Word, Excel, PowerPoint, Access and Outlook and other sof