Diabetic Failsafe Officer

**Company Description**:
NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

Find out more about our business on the Corporate Responsibility and Performance pages.

The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing.

Failsafe is essential to safe guard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations and liaising with multiple stakeholders, following the policies and procedures and regularly audit for compliance.- Creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered screening as per NDESP guidelines-
- Provide telephone support for patients regarding their appointments. Booking, rearrangement and cancellation of appointments in accordance with programme requirements-
- Validation and cleansing of the single collated list-
- Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out; medically unfit; not diabetic; pregnant). This will include liaising with stakeholders involved with patient care, for example: GPs, practice nurses and administrative teams, Diabetologists, Obstetricians and Paediatricians-
- Liaise with key stakeholders to ensure that all patients are in the correct pathway, supported by systematic auditing and tracking-
- Liaise with Hospital Eye Services to ensure patients referred, receive an initial appointment within NDESP criteria and track their status ensuring they return to the care of the DESP on discharge from the hospital eye services.**Qualifications**:
- Excellent IT skills and a working understanding of Microsoft Office software. Excellent organisational and administrative skills with the ability to manage projects.-
- Ability to work under own initiative without close supervision, can prioritise own workload against competing priorities, use problem solving skills and maintain effectiveness sometimes under pressure.-
- Minimum of 2 GSCE’s - Grades A to C in English and Maths or equivalent qualification.-
- Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years.**Additional Information**:
Employees of NEC Software Solutions are entitled to the following Company funded benefits:

- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
- The role offers a competitive salary

At NEC, the health and safety of our colleagues and protection of the environment are paramount and a measure of our success. We strive to ensure a safe working environment and arrangements to support this.