Quality and Compliance Auditor

**Job Title: Quality & Compliance Auditor**
**Region: North East & Scotland**
**Salary: £37,500**

**Hours: Full time**

The role covers the North East & Scotland region and will include regular travel across the branch network. It may also occasionally require travel across the wider national network to meet business objectives.

This is an exciting time to be joining Prestige Nursing & Care (PNC), part of the Sodexo Group. At Prestige Nursing & Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receive the highest quality of care.

The Quality and Compliance Auditor plays an integral role in ensuring services are run safely through the delivery of an ongoing internal audit programme. With the high demands placed on Registered Managers and front-line staff, the role exists to support the operational teams in measuring the delivery of care against national, local, legislative, and regulatory requirements

Being aware of best practice from in and outside Prestige Nursing and Care, as well as having a strong understanding of CQC and the Care Inspectorate’s expectations, the Quality and Compliance Auditor will ensure branches are regularly monitored; providing detailed audit findings to the quality and operational teams, to support working in a consistent way to provide safe and effective care.

**MAIN RESPONSIBILITIES**
- As part of PNC’s wider governance framework, effectively monitor compliance across the regional branch network in accordance with regulatory requirements and PNC’s policy and procedure.
- Work closely with the Quality and Compliance Manager and Clinical Governance Lead to implement PNC’s internal branch audit programme
- Work closed with the Quality and Compliance Manager and Clinical Governance Lead to implement PNC’s internal monthly themed audit programme
- Effectively report audit findings and recommendations for improvement to the Head of Quality, Head of Operations, Quality and Compliance Manager, Regional and Registered Manager.
- Monitor overall compliance across the region to inform improvement activity and best practice initiatives

**Audit and Analysis**
- Undertake regular branch audits to provide objective reviews of service delivery in line with PNC’s internal audit programme.
- Utilise internal audits to identify areas of improvement and best practice.
- Provide detailed, written reports on audit findings.
- Present audit findings to a varied audience including senior management and operational colleagues
- Identify areas of risk and escalate appropriately any concerns that may impact negatively on safety, quality of care and compliance.
- Ensure audit findings are evidence based and aligned to policy and procedure and regulatory requirements.

**Customer Service**
- Work with operational managers to ensure internal audit is a positive experience
- Develop and maintain effective working relationships with key stakeholders with all colleagues, internal and external stakeholders
- Ability to build a rapport with clients and colleagues to obtain feedback as part of audit activity.

**Service Development and Improvement**
- Take an active role in identifying service improvement activity as required.
- Work with registered managers to identify and implement action plans based on audit findings
- Provide robust reports on audit findings to the quality and compliance team to drive continual improvement, identifying trends and themes for shared learning.
- Work with the Quality and Compliance Manager to review audit tools and their efficacy in line with regulatory requirements and internal policy and procedure.
- Any other duties as required to support the quality and compliance across PNC.

**ESSENTIAL SKILLS & QUALIFICATIONS**
- Demonstrates experience in care quality auditing
- IT literate with a sound grasp of Excel and other data analysis tools.
- Highly organised
- Critical thinker with attention to detail
- Able to analyse large data sets to identify themes, risks and make recommendations for improvements.
- Excellent written and verbal communication skills - able to present and explain findings.
- Ability to develop good working relationships with colleagues, clients and other stakeholders
- Able to demonstrate good knowledge of CQC, Care Inspectorate, Health and Social Care Act, DOLS, Mental Capacity Act, Health and Safety, GDPR and other relevant legislation and sector best practice.
- Ability to draft reports, summary documents and audit findings to a high standard.
- Excellent planning and stakeholder management skills

**EXPERIENCE REQUIRED**
- Previous experience of auditing in Health and Social Care.
- A proven track record of successful quality assurance monitoring
- Desirable operational and experience within Homecare

The role covers the North East & Scotland region and will include regular travel across the branch network. It may also occasionally require travel acr