Health Care Assistant

Healthcare Assistant in General Practice Job Purpose To assist the GPs and Practice nurse team in providing a holistic service and high quality care for the practice population Responsible to The GP Partners, Nurse Practitioner(s) and Practice Nurses Job Summary The post holder works under indirect supervision of the GP Partners, Nurse Practitioner(s), Practice Nurses and or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, demonstrating compliance with practice policy and procedures Key responsibilitiesCommunication Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Undertake effective communication with patients in specific clinical situations Communicate effectively with other team members Personal and people development Take responsibility for own developmental learning and performance, including participating in supervision Take responsibility for maintaining a record of own personal development Work with the practice to access appropriate training based on identified need To recognise and understand the roles and responsibilities of individuals working in the primary health care team Be aware of the legal issues pertinent to the role of a HCA Be familiar with the changing structures of health care provision relevant to general practice Health, safety and security Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including: o hand washing o universal hygiene procedures o collection and handling of laboratory specimens o segregation and disposal of waste materials o reporting and treatment of sharps injuries o dealing with blood and body fluid spillages o Assist patients and colleagues in adopting sound infection control measures o Cleaning & monitoring equipment Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Be aware of statutory child health procedures, and statutory local guidance and referral criteria Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely and undertake DSE assessment as required Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Service improvement Be aware of and, if appropriate, assist in clinical audit Contribute to the preparation of local guidelines, protocols and standards Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for health information leaflets Be aware of current approaches, including research, to the management of patient care within general practice Quality Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Ensure stock items under your control are ordered and available in the treatment and consulting rooms Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation Know the practice's policies in this respect, especially the whistle-blowing policy - available in the practice staff handbook Be able to manage your own time effectively Give and receive feedback professionally and defuse situations using problem resolution skills to reduce potential for formal complaints Equality and diversity Ensure own actions support equality, diversity and rights Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Act as a chaperone where required Clinical skills health and well-being Undertake, record and follow guidelines for the tasks for which you have received appropriate training Urinalysis and preparation of specimens for investigation by the pathology laborator