Customer Services Coordinator

Job Title: Customer Services Co-ordinator
Location: This role can be based in Peterborough or Sherburnin Elmet, Leeds - this role will be hybrid working with a mix of home and office based working.
Are you looking for a customer service role where you can build great relationships with customers, work with a friendly team and have great career development opportunities? If so, this could be the role for you.
As a Customer Service Co-ordinator you will work as part of a team responsible for the administration of customer transactions from the point of sale through to delivery to the customer. You will be communicating by phone and in writing with customers, suppliersand internal stakeholders such as product and sales managers to ensure that customers receive their ordered products on time and in full.
The Feed Ingredients business brings together our KW,Trident and Amur brands. These businesses provide specialist, high quality animal feed to farmers across Great Britain and help to find new uses for any waste feed such as converting into energy.
The role is very fast paced and no day is the same. As well as supporting customers with their orders the Customer Service team also provide support to our sales team, Product Managers and Category Managers with their administration requirements.
What we’re looking for:

- Practical customer service experience with good telephone and customer service skills.
- Analytical with good commercial awareness.
- Able to communicate at all levels both internally and externally.
- Good organisational skills.
- Computer literate with excel, word and outlook

What we can offer you
- A benchmarked salary with annual review.
- Incentive bonus for everyone.
- Matched employer pension contribution up to 10%.
- Enhanced benefit for holiday, family, carer,adoption and parental leave.
- Employee Assistance Programme.
- AB Agri benefits portal offering discounts and vouchers at 100s of retailers.
- Discounts available on ABF sister company products.
- A company passionate about training, development and creating a truly inclusive culture where everyone can do their best work.
- A wide range of flexible, opt-in benefits including dental, private medical and personal travel insurance using salary sacrifice.

About us
We’re AB Agri, a community of leading animal nutrition products and services businesses. Join us and support our work with customers around the globe to produce sustainable food for a growing population.
We’re working hard to be an inclusive organisation valuing diversity and different ways of thinking to keep us innovating, moving forward and most importantly being a great place to work for everyone. We know that an inclusive environment makes us more accessibleand ensures we attract, engage, promote, and retain exceptional people.
We are united by our family values that represent who we are, how we work together and how we help our customers.
Pioneering - Curious, spirited and bold. We lead, the right way.
Excellence - We seek excellence in all that we do.
Growth - We create ways for our people and customers to thrive.
AB Agri is the agricultural division of Associated British Foods (ABF PLC), a diversified international food, ingredients and retail group.

Our hiring process
3. After interview we provide feedback and if it went well, we'll make an offer.
4. We complete some pre-employment checks and get everything ready for you to start.
5. You join us and become a valued member of our team.

Anything else I should know?
We work hard to create unbiased and fair recruitment processes, so that we can support you to perform at your best please let our recruitment team know of any adjustments that may be required throughout the recruitment process.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.