Quality Performance Lead

**About the Job**
You will work in Core Maintenance Contract Support Team and any given day can often feel quite different from the next There will be some key responsibilities likely to feature in this role, including:

- Providing guidance to the Local Highway Operations (LHO) Senior Management Team on the most effective strategies to ensure efficient and high-quality operational service delivery, including overseeing change management initiatives across various areas.
- Establish a management process based on the “plan-do-check-act” framework, supported by regular management reviews of service performance that encompass both Service and contractor performance.
- Ensure Highway Service compliance by implementing robust metrics within a QMS framework, conducting compliance audits, monitoring contractual performance, and reporting outcomes as part of the Highways Management review process to support a focused approach in delivering high-quality service to our customers.
- Audit contractor and service performance, quality, and output, and provide relevant data to the senior management team within the service.
- Support the delivery of LHO Service Plan Actions and various contractor plan outputs.
- Exhibit strong stakeholder engagement skills by establishing effective communication channels and fostering positive working relationships with both internal and external partners.

If you’re a natural with people and want to work for an inclusive and supportive employer, this could be the role for you
**Required Qualifications and Skills**
- Postgraduate degree, or an equivalent qualification or experience in Highway Operations, with knowledge of project or change management, demonstrating applied expertise in researching, analysing, and evaluating areas for improvement.
- Demonstrable evidence of effectively managing a successful and sustainable service provision to a diverse range of clients within available resources.
- Financial experience in monitoring and managing substantial budgets effectively to deliver services within available resources, with strong numeracy skills.
- Experience supporting management and delivering successful projects, demonstrated through effectively managing complex initiatives to ensure they meet customer requirements and business objectives.
- Possesses highly developed communication and interpersonal skills, with the ability to engage with others effectively, influence their actions and decisions, and convey complex or sensitive information clearly.
- Effective people management abilities, including performance management skills, and the capacity to provide guidance and support to individuals and teams.

**For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attache**
**Rewards and Benefits**
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from **30** days annual leave (pro rata for part time) plus the opportunity to buy additional leave and an excellent **local government pension scheme**

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our **Rewards and Benefits page.**
**Further Information**
The reference number for this role is **EIE01430**.

Does this sound like the opportunity for you? Click **apply**below, upload your CV and cover letter.

Your cover letter should:

- Outline your motivations for applying.
- Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description).

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

RSi

Job Reference: EIE01430