Client Service Specialist

1 week ago

Wyboston, United Kingdom 1stDibs Full time

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction — including item inquiries, price negotiations, and customization requests.

1stDibs is seeking a Customer Service Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Service Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team

**This position is based in Wyboston, UK, and will require in-office presence on Tues/Thurs.**

**What you’ll do**
- Resolve customer issues using critical thinking and customer support skills
- Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
- Support Sales and Account Managers with all aspects of their customer and dealer relationships
- Communicate procedures, policies and effectively manage expectations
- Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

**What you'll bring**
- 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
- Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
- Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
- Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
- Strong time management skills and the ability to prioritize
- Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
- Always thinking about the department/company goals and always willing to step up and help out
- Experience with SalesForce and/or other CRM systems

Nice To Have:

- Luxury goods experience a strong plus
- Bi-lingual in French, Spanish, Italian or German is a plus but not required

**Job Types**: Full-time, Permanent

Application question(s):

- Are you comfortable with working on-site in Wyboston twice a week (Tues/Thurs)?

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Installation Operative

    1 week ago

    Wyboston, United Kingdom Simply Recruitment Group Full time

    Simply Recruitment is working with a market-leading specialist supplier of non-mechanical plant and equipment for the construction, civil engineering and utility sectors, based in Bedfordshire with nationwide service capabilities. Reference number: SRG 269 Job title: Installation Operative Salary: £26,000 - £28,000 per annum (DOE) + potential bonus on...

  • Senior Hospital Clerk/administrator

    6 days ago

    Wyboston, United Kingdom accomplish. Full time

    Package Description**Senior Hospital Clerk/ Administrator - Salary £23,000 per annum - Wyboston, Bedfordshire - 8:30am - 5pm** We have an exciting opportunity for a Senior Hospital Clerk/Administrator at Lakeside Hospital, a specialist therapeutic complex care service for adults with a wide range of autism and mental health needs. We are looking for an...

  • Marketing Executive

    1 week ago

    Wyboston, United Kingdom Xpert Resourcing Ltd Full time

    Our client is recruiting for a part-time Marketing Executive on a permanent basis. Salary up to £30,000 DOE (pro rata for 25 hours) You will be highly experienced in working with both business to business and business to consumer audiences and be able to analyse data to provide campaign feedback to make strategic recommendations. With the ability to build...

  • Senior Therapy Assistant

    2 weeks ago

    Wyboston, United Kingdom Cambridgeshire & Peterborough Full time

    OverviewCPFT are in full support of Health Education England, Allied Health Professional, Support workforce framework which provides structured learning for support workers and encourages career development.We are currently looking to recruit an enthusiastic and motivated full time Senior Therapy Assistant to join the St Neots Community Rehabilitation Team...

  • Sales Support Administrator

    1 week ago

    Wyboston, United Kingdom Xpert Resourcing Ltd Full time

    An exciting, brand new opportunity to work for a growing ethical business based close to St Neots. You will be paramount in supporting the sales team from an administrative perspective ensuring that an exceptional service is provided to clients at all times. If you are an experienced administrator with a good track record of customer care, we would like to...

  • Finance Administrator

    1 week ago

    Wyboston, United Kingdom Xpert Resourcing Ltd Full time

    Our client based close to St Neots has an immediate requirement for a Finance Administrator. This is an exciting opportunity to work within a small finance team, as well as with other key departments within the company. Ideally you will be AAT qualified or studying towards the qualification and you must have at least 2 year's experience in a finance...

  • Assistant Management Accountant

    17 hours ago

    Wyboston, United Kingdom Xpert Resourcing Ltd Full time

    An exciting role working for a growing, ethical financial services business based close to St Neots. This is a full time, permanent role with hybrid working available after the initial probationary period. A great opportunity for someone who is working towards their AAT, CIMA or ACCA to join a commercial and very forward thinking business with family...

  • HR Coordinator

    6 days ago

    Wyboston, United Kingdom 1st Choice Rec Full time

    Our client is a world-class partner to the games industry, trusted to deliver the highest quality services with passion, expertise, and agility. Their purpose is to enhance the experience of games across the world through their passion and expert team. Key Duties - Role model our clients’ values by treating employees as Adults, Individuals and...

  • Insurance Advisor

    2 weeks ago

    Wyboston, United Kingdom Xpert Resourcing Ltd Full time

    A fantastic chance to kick start your career in the Insurance sector. No previous insurance experience required just a professional and confident telephone manner and great work ethic! Our client is a stable and ethical organisation, offering a wide range of high quality services to both business and consumers. You will be sponsored through 18 months of...

  • HR Coordinator

    1 week ago

    Wyboston, United Kingdom 1st Choice Rec Full time

    Our client is a world-class partner to the games industry, trusted to deliver the highest quality services with passion, expertise, and agility. Their purpose is to enhance the experience of games across the world through their passion and expert team. **Key Accountabilities and Duties** - Role model our clients' values by treating employees as Adults,...