Recall & Data Quality Administrator

**Recall & Data Quality Administrator**

As a Recall and Data Quality Administrator you will need to be an effective and efficient communicator to be able to undertake and prioritise a variety of administrative duties.

**Key Responsibilities**

The main responsibilities of the post-holder will be to:

- Support the Recall of patients with chronic diseases
- Ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and team lead.
- Support maximal achievement of QOF, Prescribing and IIF DES targets
- Set up and run clinical reports and searches
- Ensure accurate report output
- Interrogate data for audit and data quality purposes
- Proactively identify the need for new clinical recall schedules
- Work closely with our prescribing team to support medication reviews
- Liaise with necessary teams to add clinics and ensure patients identified and recalled in a timely manner
- Liaise with clinical teams regarding appropriate list searches and queries, generate lists and update within EMIS
- Check accurate coding of patient notes and amend under the direction of the lead clinicians
- Process personal and telephone requests re data queries
- Keep computer systems up to date
- Maintain an up to date awareness of current policies
- Undertake additional duties where appropriate as requested by Line Manager
- Undertake on-going personal development through participation in appraisal and supervision.

**Information (records, systems)**
- Understand the practice computer systems and use it according to agreed protocols and practice
- Be fully involved in internal system changes

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/professional development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members t