Assistant Retail Manager
2 days ago
The role involves managing staff in a busy retail store, overseeing customer service, and supervising the Online shops.
The role is responsible for:
- Managing the retail team
- Follow all procedures for opening and closing the store.
- Oversee health and safety of customers and staff.
- Organise staff rota’s
- Mentor and train the retail team
- Staff development and performance
- Recruitment and appraisals
- Resolve customer queries or complaints
- Work closely with the Retail Manager
- Monitor customer feedback to ensure standards are being met
- Stock management and shop security
- Balance the days takings, issue any refunds when required
- Ensure customer orders are picked and despatched
- Keep shop administration and reporting accurate and up to date
Working a 5-day week which includes 1 day over the weekend
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