Revenues Officer

2 weeks ago

Dorchester, United Kingdom Dorset Councils Full time

If you have experience in working with the public and can demonstrate a confident and diplomatic approach supported by good interpersonal skills, if you are motivated by improving the customer experience and aspire to deliver a first-class service then we would like to hear from you.

You will be an active member of the team, keen to learn and adaptable to change. You must be an enthusiastic, self-motivated team player who can demonstrate the ability to learn quickly and give excellent customer service. Working within a team of dedicated people you must show the ability to make decisions under pressure and deal with changing priorities.

**What you can expect to be doing**:
We are passionate about providing an excellent service to our communities supporting customers in often difficult and challenging times. As an active team member you will need to accurately and efficiently administer the billing and collection of Council Tax. Complying with statutory legislation, policies and procedures, whilst providing a high quality customer service.

The role involves responding to enquiries from customers face-to-face, over the telephone, and in writing in relation to matters affecting billing and recovery, using tact, diplomacy and negotiation skills.

You will cover all aspects of billing from creating and amending Council Tax liabilities, awarding and adjusting discounts and reliefs, setting and agreeing payment plans, taking payments, advising on and setting up payment methods, guiding and assisting customers to self-service options through to initial stages of recovery advice and support.

You will provide assistance, advice, guidance and explanation, signposting customers for further ongoing support and recognising the signposting need to safeguard individuals including cases of mental health, severe vulnerability and financial difficulties whilst managing customers of a challenging nature.

You will be working with all aspects of Council Tax billing and collection, including updating and accurately maintaining data and customer accounts using our main systems. We use Capita's Academy System supported by our document management system Enterprise.

Our main office base is County Hall and we also maintain an office at Westport House.

Future development is supported with access to training and development including consideration for professional qualifications through the professional body of the IRRV.

**About you**:
The experience, knowledge and skills required for this role are specified in detail in the person specification and job description, but you must possess excellent team working skills, be able to learn quickly and have an ability and flexibility to cope with the pressures of changing priorities and tight deadlines. Effective communication skills, tact and diplomacy is essential in this customer focused role. Ideally you will also be fully conversant with Microsoft Office products and have some experience of working with the Capita Revenues systems and document management system would be advantageous although training will be provided.

This is a full-time role at 37 hours per week.

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