Data & IT Assistant

**Practice Data Administrator**

**20 Hours Per Week**

**Job Summary**:
The post-holder will assist in managing information using the practice clinical system. They will help to achieve potential in QOF, IIF, Enhanced Services and other ICB requirements and support the Management team in maintaining efficient systems to enhance patient services.

**Main Duties / Key Performance Indicators**:

- Monitor performance / achievement to achieve QOF, Enhanced services requirements.
- Monitor and run searches monthly for recall of patients on registers.
- Monitor and manage Audit for practice.
- Troubleshoot clinical database.
- Assist clinical team with troubleshooting medical equipment.
- Load Updates
- Report failures to software supplier and track progress
- Set up and run clinical searches.
- Support and guide members of staff in the use of the computer system and information governance.
- Always ensure security of data
- Sending communications to patients
- Provide support to the management and wider team when needed
- Assist with health campaigns for the practice.

**Competences**:
Sound knowledge of practice clinical systems,

Windows and Excel.

Awareness of date security requirements

Good verbal and written communication skills

Problem solving skills.

**Confidentiality**:
While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers of the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of the personal and sensitive data.

**Health & Safety**:
The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health and safety policy, the infection control policy and published procedures. This will include:

- Identifying risk involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keep own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
- Undertake annual infection control training.
- Reporting potential risks identified

**Equality & Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal & Professional Development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

**Quality**:
The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs.
- Effective manage own time, workload, and resources.

**Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly.

**Contribution to the implementation