Dispenser

Saxmundham Health are seeking either a Dispenser for 37 hours (part-time hours would be considered). We are looking for an enthusiastic and driven individual who is keen to develop and extend the role of dispensing within primary care. The role will be patient facing and include all aspects of dispensing. The role will be located within a highly skilled dispensary team. Rate of pay will be dependent on experience.

Full details can be found in the Job Description below.

**Required qualifications and attributes**:

- **Level 2 Dispenser Qualification.**:

- **Preferable experience in a Primary Care Setting.**:

- **Effective interpersonal, communication (both oral and written) presentation and influencing skills.**:

- **Ability to communicate information to patients and careers in a clear and appropriate manner, using developed empathy skills.**:

- **Knowledge of medicines management across primary, acute and domiciliary care settings.**:

- **Understanding and appreciation of National and local policies.**:

- **Professional approach to work demonstrating excellent interactive patient skills. Able to work under pressure and prioritise tasks to ensure urgent work is completed on time.**

**Dispenser Job Description & Person Specification**

**Job Title: Dispenser**

Line Manager: Dispensary Team Leads

Accountable to: Practice Manager

Hours per week: negotiable

**Job Summary**:
To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the dispensary manager in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

**Primary Responsibilities**:
The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges in accordance with dispensary protocol

d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

f. Ensuring controlled drugs are dispensed with in accordance with practice policy

g. Safe disposal of returned and / or out of date medicines

h. Ensuring all repeat prescriptions are processed within 72 hour timeframe

i. Providing patients with advice regarding all prescription matters

k. Processing Dossett boxes

l. Assisting the Dispensary Team Leads and Medicines Management in the preparation of monthly returns

m. Maintaining a clean and safe working environment at all times

n. Maintain accurate records at all times, read coding entries appropriately

**Secondary Responsibilities**:
In addition to the primary responsibilities, the dispenser may be requested to:
a. Partake in audit as directed by the audit lead

b. Provide guidance for trainee dispensary staff and students as necessary

c. Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance

**Generic Responsibilities**:
All staff at Saxmundham Health have a duty to conform to the following:

- _Equality, Diversity & Inclusion_

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
- _Safety, Health, Environment and Fire (SHEF)_

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
- _Confidentiality: _

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
- _Quality & Continuous