Senior Loan Solutions Specialist

**BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking (CIB), which serves two client franchises: corporate clients and institutional investors.** **Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.** The Loan & Debt Operations Team provides debt solution services across a variety of products, focusing primarily on the Collateral Debt Obligation and Loan Fund markets. We provide a premier account administration service for loan portfolios across a number of global clients. **KEY RESPONSIBILITIES**: In the role, you will act as a combination of both the main and secondary UK based client contact for a portfolio of clients and will be a main contact for Loan Solutions Portugal to ensure the service delivery is of a high standard. You will represent an escalation point in the event of urgent and unresolved issues. - Lead and take ownership of the daily operational and oversight requirements of Loan & Debt Operations UK.- Providing oversight of Loan Solutions IOC Portugal’s service delivery and provision of Collateral Administration, change and client facing support locally.- Working closely with the Loan Solutions Managers to drive first class client service and to ensure that oversight and control are top priority in an evolving model to drive a risk excellence culture.- Develop a strong working relationship with Staff and Team Leaders in IOC Portugal to ensure that the operating model remains efficient and effective.- Act as both main and secondary contacts for Client relationships on the Loan Solutions UK service delivery across both Loan & Collateral Administrations platforms as required- Monitor and support operational and regulatory processes in the department to ensure that they are effectively carried out and coordinated within company procedures, guidelines and expectations. Recommend improvements where appropriate in line with best practice.- Work under general guidance from more senior staff referring more unusual and complex matters upwards for support when required.- Focus on providing analyses and interpreting results based on expertise and experience to help identify opportunities for improvements to the service that the Client Delivery team can provide to clients.- Deliver small-scale projects or well defined tasks on major projects to improve operational support to clients.- Monitor the overall service provision and ensure that monthly MIS complete in Portugal is accurate and a true reflection of the service delivery- Responsible for ensuring all client KPI’s and service delivery commitments are being met in accordance with client service level agreements- Assist the Loan Solutions Manager to maintain policies, manage internal / external audits, and work collaboratively with the key stakeholders in the organisation- Assist the team with technical development and regulatory change management activities- Assist in dealing with technical queries from clients / auditors / internal stakeholders- Support junior level staff and working with colleagues and Managers to contribute to enhancements, change controls and the on board of new business and service delivery- Train and develop Loan Solutions Specialists and other Junior members of staff.- Oversight of 4 staff members- Act as day-to-day operational point of escalation- Assess training needs of oversighted staff working in conjunction with the Line Manager and provide formal feedback and input into interim and year end appraisals- Keep up to date with legislative and regulatory changes affecting the business- Actively participate in the objectives and appraisal processes by completing a self-evaluation and suggesting appropriate development to ensure own effectiveness in a changing business context**THE REQUIREMENTS**: **Essential** - Prior experience of loan administration and good understanding of the loans market, and in particular bi-lateral loans, syndicated loans, loan funds including direct-lending. - Good working knowledge of a wide range of BNPP Client Delivery policies, procedures, regulations and legislation. - Good people management skills and an ability to work with individuals to set individual objectives and manage performance to ensure their del