Housing Advisor

**At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.**

It’s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.

We are now looking for an enthusiastic Housing Advisor to join our high performing housing options and homelessness team to make a real difference supporting families and individuals at risk of homelessness.

** About the Role**

The postholder will work within the Housing Options & Homelessness Team to deliver a high-quality service tasked with reducing homelessness. The team consists of 12 staff who perform both housing advice and homelessness decision roles.

B&NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team's excellent work.

The role is primarily based in Bath, but you may need to work from other locations in the district. There is also the opportunity to work from home by agreement.

** About You**

You will have:

- Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.
- A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent.
- Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.
- Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.

The role also requires excellent record keeping as well as IT skills. Experience of Civica Abritas or similar housing databases would be an advantage. You will need to have good communications skills. Experience of generating reports and managing website information would also be an advantage.

You can expect
- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities

**Interview date: TBC**
- _Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. _

**About Bath & North East Somerset Council.**

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

** Why Bath & North East Somerset Council?