Customer Contact Advisor
2 days ago
**Job purpose**: The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. As this is intended as a progression role, the post holder will be supported to gain and manage a diverse portfolio of workstreams that will increase in line with the band 2 to band 3 progression programme, which will be flexible to suit the needs of the business and the competence and experience of the advisor In this role, you are required to: Answer customer enquiries using a variety of media methods promptly within performance agreements. Contribute to building team spirit and aiding others to succeed Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.
Using our internal online Knowledge Base to provide consistency of response. Managing own workload to perform to agreed standards within allocated time scales. Work flexibly on shifts from 8am-6pm Monday to Friday (37.5hrs per week), and one Saturday in 5 on average. Treating people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA.
Ensuring compliance with equality legislation and displaying active commitment to the need to ensure equality of opportunity and the benefits of Diversity.
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Customer Contact Advisor
2 weeks ago
Fleetwood, United Kingdom NHS Business Services Authority Full time**Job purpose**: The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. The post holder will be supported to gain and manage a diverse...
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Customer Contact Advisor
2 weeks ago
Fleetwood, United Kingdom NHS Business Services Authority Full timeIf you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...
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Customer Contact Advisor
1 week ago
Fleetwood, United Kingdom NHS Business Services Authority Full timeIf you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...
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Customer Contact Advisor
2 weeks ago
Fleetwood, United Kingdom NHS Business Services Authority Full timeIf you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...
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Customer Contact Advisor
4 hours ago
Fleetwood, United Kingdom NHS Business Services Authority Full timeIf you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...
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Inbound Customer Contact Advisor
2 days ago
Fleetwood, United Kingdom Brook Street Full timeBrook Street are looking for highly skilled Inbound Customer Contact Advisors to work for the renowned NHS Business Services Authority. You will be working in an award-winning contact centre with global standard accreditation in the last 12 months. Successfully maintained a 2-star company to work for in the Best Companies annual survey. Excellent career and...
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Pensions Customer Contact Advisor
1 week ago
Fleetwood, United Kingdom NHS Business Services Authority Full time**In this role, you are accountable for**: Responsible for answering a diverse range of external and internal customer enquiries, which can be sensitive in nature, using a variety of media methods promptly within agreed performance, quality and other service level agreements. Provides a flexible service to all NHSBSA customers with emphasis on customer...
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Pensions Customer Contact Advisor
1 week ago
Fleetwood, United Kingdom NHS Business Services Authority Full timeAs a team we are passionate about our people - we aim to create an environment that supports our colleagues to thrive, develop and progress. We are looking for several NHS Pensions Customer Contact Advisors to join our team and carry out vital work that will support the NHS Pensions Service - could this be you? The NHS Pensions Customer Hub handles customer...
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Junior Operations Advisor
2 days ago
Fleetwood, United Kingdom BES Utilities Full timeAre you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in? We have a fantastic opportunity for a Junior Operations Advisor based in our offices in Fleetwood, Blackpool. We are looking for an enthusiastic, organised and quick learner to join the...
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Sales Advisor
2 weeks ago
Fleetwood, United Kingdom Scrivens Opticians & Hearing Care Full timeIf you are looking to develop a career in optics, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Sales Advisor you will spend your time on various aspects of meeting your...