Operations Supervisor

Job description

Job Title: Operations Supervisor - Retail

Location: Deep Sea World - Fife

Contract Type: Full Time, permanent contract, working 5/7 days, 40 hours per week

**Salary**: £20384 per annum

We offer sociable working hours, the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm. There is free on-site staff car parking, free entrance for family and friends to all our UK parks and those in Europe too, a friendly, nice environment in which to work, discounts in the gift shop and restaurant plus a free dive with the sharks

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Deep Sea World Aquarium is part of a 10 sites operation in the UK and part of Aspro Parks Group who have 85 visitor attractions across Europe. We are a family orientated business both in terms of our customers and our staff. We have a strong and supportive team work ethic with UK based colleagues assisting each other but also the wider Aspro group too.

As a business we are committed to promoting a diverse and inclusive community of employees where we can all be ourselves in an accepting environment. We are keen to increase diversity throughout our business and build a stronger team at Deep Sea World.

We are also here to sell fun and this is what makes us so unique. Each day we look at working in a fun and friendly environment. So, if you have a passion to work in the leisure industry and can offer outstanding customer service to all our visitors, then we may just have the job for you.

**Responsibilities**:

- To drive commercial performance of the retail sales operation by increasing turnover, delivering kpis and maximising profitability
- To analyse sales figures to inform merchandising and forecast future sales to plan stock levels to maximise profits
- To organise special promotions, displays, seasonal displays and events and markdowns as necessary
- To utilise EPOS to ensure high speed of service by managing till screens effectively, using bar coding on Retail products
- To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure
- To carry out all functions of stock takes as required
- To ensure all outlets are prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for
- Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices
- To take responsibility for personal development, ensuring knowledge is kept up-to-date
- Monitor the standards of customer service through customer complaint levels and direct feedback, and to take the necessary corrective action.
- Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager
- Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey.
- To assist the Deep Sea World team with all aspects of sales and bookings, ensuring a full knowledge of the Venpos sales and booking system.
- As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

About you

Please note the following criteria are required in order to be successful in gaining this post at recruitment and to be able to effectively undertake the duties required.

Essential
- Minimum of 6 months supervisory experience in retail
- Passion for retailing and merchandising
- Passion for front of house customer service
- Thrive in a fast paced environment
- Excellent communication skills
- Smiley, friendly personality
- Adaptable and versatile
- Self motivated
- Attention to detail and standards driven

Desirable
- Good product presentation/merchandising
- Queue Management
- Till operation/cash management
- Working to sales targets
- Stock control/management
- Previous experience in a visitor attraction role
- Basic hygiene certificate
- First Aid training
- Any relevant Health and safety certification such as IOSH, Fire Warden, Working at height etc

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aqu