Senior Supported Housing Officer

The overall aim of this role is to support CC Housing Management's (CCHM ‘s) wider vision in reducing the total number of people homeless or at risk of homelessness. You will have the ability to lead a team of Supported Housing Officers within the organisation during a period of growth and change.

To assist the Supported Housing Manager in the resource planning, coaching, and mentoring of a team of Housing Officers and where applicable assist the Senior Support Worker in co-ordinating the daily provision of support and activities for clients to ensure the delivery of a high quality, responsive and efficient service.

To provide and oversee Intensive Housing Management services to people with complex needs to enable them to develop the necessary skills to sustain their housing tenancies and to achieve their aspirations for independent living, whilst addressing any personal challenges. Further support duties will be determined by the individual needs of the clients being supported.

**General Description**

To contribute to the successful running of CCHM housing and related services. The role involves working closely with the Supported Housing Manager and housing team, keeping in regular contact with tenants, liaising with external agencies who are referring tenants for accommodation, ensuring all properties are properly maintained, dealing with repairs, supporting tenants to maintain their tenancy, dealing with tenant and neighbour anti-social behaviour issues.

The role will involve line management responsibility for a team of Supported Housing Officers.

**Housing Management Tasks**:

- Interviewing tenants and giving advice on tenant-landlord relationships, ensuring all applicants have the necessary paperwork completed.
- Report tenant health issues (relapse, distressed or changed behaviours) with their appropriate teams and monitoring Housing Officer follow-up.
- Inspecting properties and ensuring Housing Officers regularly visit all allocated tenants.
- Managing anti-social behaviours, collecting information, and reporting ongoing behaviours in accordance with the company policies and procedures.
- Reporting breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions.
- Preparing evidence for Notice to Quit notices for escalation to the Supported Housing Manager.
- Dealing with abandoned tenancies, squatters and unauthorised occupiers.
- Liaising with tenant groups, local authority strategic partners, other support and welfare organisations, including social workers and Community Psychiatric Nurses.
- Encouraging and supporting tenants' and residents' groups and attending meetings as required.
- Maintaining accurate records and reports. Report writing.
- Attending meetings with external agencies to encourage referrals, safe transition for tenants, ongoing successful tenancies,

**Staff and Team working**
- Work within a team, supporting colleagues and attending team meetings, recording and sharing information appropriately and confidentially.
- To assist the Supported Housing Manager to achieve service objectives and assist in the development and implementation of policies, practices and procedures.
- Keep up to date with clients’ issues relevant to housing & support, welfare benefits and other relevant legislation.
- To undertake all core training required for this post and other training and professional development activities as required, including full induction programme.
- Undertake other delegated tasks and responsibilities that fall within your capabilities.
- To work closely with all support workers to ensure they adhere to CCHM current values, policies & procedures.

**Managing Services**
- To assist the Supported Housing Manager to ensure the service is running to the optimal capacity.
- To participate in devising productive staff rotas in conjunction with the Supported Housing Manager to ensure appropriate staffing levels for support workers are in place for a safe working environment.
- To be responsible for and actively assisting all Housing Officers with their key responsibilities with clients’ individual needs.
- To supervise the productive use of time, overseeing Supported Housing Officers’ daily duties.
- To assist the manager in effectively managing voids as and when required.
- To be jointly responsible, with the Supported Housing Manager, and all staff, in relation to all Health and Safety matters, ensuring at all times the service is compliant with Fire regulations and all Health and Safety workplace legislation and procedures detailed in our Health & Safety Policy.

The role requires excellent interpersonal skills and confidence in dealing with and engaging people to enable you to build direct relationships with stakeholders, which may at times be challenging and emotionally demanding.

There is also an expectation that you could work out of hours when required, including evening and occasional weekends.

The duties outlined above are not