Customer Service
2 weeks ago
**What will the apprentice be doing on site**: We have an opportunity for an apprentice to work within a worldwide renowned name in the construction industry, committed to working towards achieving lowering the carbon footprint by retrofitting properties, ensuring they become warm, safe and energy efficient. This role will provide an introduction to PAS 2030 and PAS 2035 retrofit processes that will be required in order to achieve Net Zero targets by 2050.
Working towards a Customer Service qualification, the apprentice will work as a Resident Liaison Officer, providing the main point of contact for local residents, creating an essential link between the company and the local community. The work of a Community Liaison Officer requires an understanding of the needs and concerns of the local residents, looking to act as first line of communication in helping to minimise the impact of works on local residents
No two days will be alike, and your role will include:
- Looking to build positive relationships with local
community residents and groups and organisations.
- Keeping local residents up to date with progression
reports.
- Providing written and verbal reports.
- Providing efficient communication between project
team and local residents.
- Attending local resident group meetings.
- Promoting the work of the team in a positive way.
- Increasing knowledge within the local community.
- Having a clear understanding of the contracts and set
requirements.
- Supervising any site visits from local resident
organisations.
- Key administrative tasks.
- Collating information.
- Involvement in production of local newsletters.
- Ensuring the highest level of customer service at all
times.
**Are there restrictions**: The apprentice will need to hold a full UK driving license.
**The apprentice will need**: Full Driving License as the apprentice will be travelling between different sites across the county. A company vehicle may be provided.
Competency with Microsoft Packages - Word & Excel.
CSCS Card (support will be given by TrAC to achieve this.)
Minimum Maths and English Grade C/4 or equivalent.
Good team player.
Flexibility and adaptability.
Caring and trustworthy attitude.
Attention to detail.
Conscientious with good work ethic.
Prepared to travel between sites.
**Qualifications Required**: Minimum Grade D/3 Maths & English GCSE or equivalent.
CSCS Card - support will be given to achieve this before start of Apprenticeship.
**Relevant information about the site**: The role is across multiple sites so the ability to drive will be essential.
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