Days Cctv Control Room Operator
4 days ago
Positive, can-do attitude - self-motivated and able to respond to our customers quickly and professionally
**Job Description: Days CCTV Control Room Operator**
Attention, self-motivated Days CCTV Control Room Operators We have an exciting opportunity in our Alarm Receiving Centre (ARC) team and we want to hear from YOU. If you have an interest in working in this environment and would like to build on your IT Security knowledge and experience, keep reading to find out what we’re looking for and how you could fit into our team here at iFacility.
**Who are we?**
We manage security for some of the world’s biggest brands (Burger King, BK, Greggs, The Gym Group, Thatchers, Warne Hotels). Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We’re growing fast, so if you’re self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.
**What you’d be doing in this role**
- **Customer Service-**Interactingwith customers, service providers and third parties.
- **Responding to Alerts**:
- from our clients' security systems, panic alarms, intruder alarms, access control alerts
- **Technical Support**:
- first level technical support for CCTV systems, Alarm Systems, Access Control systems
- **Conduct System Maintenance** - tests with our clients
- **Call Handling** -Management and correct handling of inbound and outbound calls, including calls to the emergency services and clients
- **Case Management System**: raising and working client cases
- **Monitoring -** our client security systems and carrying out surveillance patrols
- **Remote Access** **Control** - support of network security systems
- **Responding to incidents -** securing footage, writing incident reports
- **Footage Request Handling-**providing documentation for our customers
- **Any Other Duties** - required to carry out the role of control room operator
**At a glance: the qualifications we’ll be looking for**
- Good computer skills
- Willing to learn our inhouse IT systems
- Confident to deliver great customer service
- Excellent written and verbal communication
**What you’ll be like as a person**
- Honest, reliable, trustworthy, friendly and a good time-keeper
- Willing to learn and take on responsibility for your own personal development
- Have a passion for providing the highest levels of customer service
- Motivated to learn new skills and knowledge in your role
**The benefits you’ll enjoy**
- A competitive salary, plus paid overtime
- Generous annual leave, plus bank holidays
- Comprehensive training package
- Career development support
- Great working environment
- Free parking
- Free tea, coffee and squash
- Employee Assistance Programme
**A few things to note**
**Job Types**: Full-time, Permanent
Pay: £24,700.00 per year
**Benefits**:
- Company pension
- Free parking
- Referral programme
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Shepton Mallet BA4 4RN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 02/06/2025
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