Customer Experience Team Leader

1 day ago


Kirkby, United Kingdom Liberty Full time

**Are you a skilled Customer Experience Team Leader based near Knowsley, looking to earn £29,211 per year?**

**We can Offer You**:

- **Work-Life Balance**: Agile working, 25 days annual leave + bank holidays, plus flexibility with overtime
- **Health & Wellbeing**: 24/7 GP access, mental health support, fitness programs, and more
- **Training & Growth**: Ongoing professional development to keep you at the top of your game

**Your Role**:

- Develop personal and team performance
- Provide coaching and guidance
- Maximise first point of contact resolution to achieve excellence in service delivery to all customers
- Ensure KPI/SLAs are met through effective management of the team
- Continuous review and improvement of our service and providing direction for a team of advisors
- Support and deputise for the Customer Experience Team Manager
- Arrange and provide induction and training
- Support the Team leaders and coordinate recruitment for new vacancies
- Manage training schedules for the team

**What We Need from You.**
- GCSEs (or equivalent) in Maths & English
- Experience successfully managing, leading, developing and coaching a team whilst achieving service targets
- Good level of IT skills, including Microsoft Office packages
- Experience working within a call/service centre environment, ideally in social housing
- NVQ Level 3 in Customer Service is desirable

**Why Liberty?**
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Click “Apply” below to join Liberty as our Customer Experience Team Leader. We look forward to hearing from you

**Closing Date**: 25th August 2025 (We may close early due to high demand)



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