Customer Service Engineer
2 days ago
On Behalf of our client a Global audio visual solutions company, Spring Recruitment are looking for a Customer service Engineer. This is a very exciting opportunity to join an exciting and innovative company supporting over 100 European Partners
The primary purpose of this role is to provide field based product repair, maintenance, and installation services. 80% of activities will be performed on site throughout the EMEA region, based in Wokingham. You will report to the Field Service Operations Manager.
ACCOUNTABILITIES
Diagnosing and resolving technical issues and repairing and/or updating digital projectors, systems components and software still under factory warranty or under service contracts in a timely manner either on-site or through remote technical support. ? Performingtimely and effective service activities on customer sites within designated market, meeting or exceeding customer expectations for efficient system operation. ? Performing preventative scheduled maintenance to ensure optimum operation and a minimum of downtime of OSA, Interactive media systems system and Digital Cinema projectors and systems. ? Increasing end user ability to effectively operate and maintain the system through on-site technical training relating to the operation of OSA system and related digitalequipment. ? Setting up and supporting live events/screening for Digital Cinema in accordance with established standards and regulations ? Coordinating equipment repairs and maintenance, accurately allowing sufficient time for transit and testing
**Responsibilities**:
You should be Educated to degree standard BS/BA in a technical field (Electrical or Software) (or equivalent technical experience).and have related work experience in customer service engineering roles.
You should be experienced in Comprehensive report writing ? Understanding of customer requirements and relationships ? Knowledge of projector technology to include necessary tools, software and optics ? Ability to set up projectors in the field ? Ability todiagnose and repair complex technical problems independently ? Problem solving ? Diagnostic skills ? Troubleshooting ? Decision Making ? Self-motivated and self-directed - able to work independently 6 ? Excellent time management and organizational skills ?Team Skills ? Strong communication, Presentation/Teaching skills, ? Ability to provide on call support when necessary. ? Customer Focused ? A strong working knowledge of PC hardware, setup and repair.
Spring Engineering Solutions (a trading name of Roevin Management Services Limited) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Spring Engineering Solutions is an Equal OpportunitiesEmployer.
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Wokingham, United Kingdom Spring Technology Full timeOn Behalf of our client a Global audio visual solutions company, Spring Recruitment are looking for a Customer service Engineer. This is a very exciting opportunity to join an exciting and innovative company supporting over 100 European Partners The primary purpose of this role is to provide field based product repair, maintenance, and installation services....
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