Call Centre Agent

2 days ago

Birmingham, United Kingdom Rentokil Initial Full time

Call Centre Agent (Full Time)
Birmingham (Hybrid Working)

**Salary**: £19,439 (OTE £20,974) + bonuses + incentives + company discounts website

**Hours**: Monday to Friday - no weekend shift work

HYBRID WORKING - 2 SHIFTS IN OFFICE 3 FROM HOME
We're excited to hire our next Full time Call Centre Agents to join our busy and dynamic Call Centre team in Birmingham, Bromford Lane or Dudley. Initially Hybrid Working from home and the office, you will have excellent customer service skills and a willingness to learn new skills Are you looking for a work life balance that works with your schedule? If you are interested in the lives of customers and want to be a part of the best team atmosphere in Birmingham, we encourage you to apply

Who are we?
We are Rentokil Initial, a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

What will you be doing?
You will be a key member of our Call Centre team, responsible for providing a world-class level of service to our customers from inbound calls. You will be resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals.

**You will be responsible for**:

- Listening to customers to identify and understand their current and future needs
- Providing the right solution to meet the needs of the customer and escalating any serious issues
- Providing excellent service, going above and beyond customer’s expectations on every single call
- Working towards agreed individual and team targets that result in bonuses for strong performance

**Requirements**:
Do you have what it takes?
To succeed in this role you must be a positive and motivated individual, able to deliver excellent customer service and be a team player.

**You will be responsible for**:

- Making outbound calls to existing customers to gain feedback from our valued customers
- Using inhouse systems to log customer feedback.
- Providing excellent service, going above and beyond customer’s expectations on every single call
- Working towards agreed individual and team targets that result in bonuses for strong performance

**We look for**:

- Experience of working in a Call Centre or an environment where you provide customer service
- Ability to work from home
- Strong communication skills, both oral and written
- Consistent objective achievers against targets
- An ability to make customer decisions quickly and whether to escalate to your senior colleague
- Someone who is open to change and innovation - common in our working environment
- A good typing speed and someone who is at home with multiple systems and software.

**Benefits**:
**In return, we offer**:

- Excellent training and support from day one
- Performance-based salary grading, allowing you to move up the ladder
- Bonuses based on individual and team performances
- Promotion possibilities if you are a high performer
- Rewards within a fast-paced, exciting and growing company

If you've made it this far, you must click apply Don't miss this opportunity to join the best Call Centre team you'll find

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

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