Business Administrator

1 week ago

Croydon, United Kingdom TCHC Group Limited Full time

To deliver a wide range of administrative support services which includes minute taking, data input, filing and processing of invoices.
- Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness.
- To ensure prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. With each contact, identify the problem correctly and take appropriate action per the circumstances to resolve the issue.
- To achieve agreed performance targets for the collection of rental income and to be fully involved in the setting of all future performance targets.
- To take operational responsibility for the management and delivery of comprehensive rent recovery service.
- To negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained.
- To assist tenants with the completion of Housing Benefit Claims, ensuring that they are aware of what they need to provide to have their claim processed and to liaise closely with the Housing Benefit Team and highlight claims requiring urgent attention.
- To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by Senior Management Team (SMT).
- To keep up to date with changes to legislation and the impact of welfare reform on both tenants and the organization.
- To monitor rent accounts and other housing-related debts, on an ongoing basis, to identify cases that require action, particularly in relation to tenants with court orders or who have Introductory Tenancies.

**Job Types**: Full-time, Apprenticeship

**Salary**: £250.00 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Croydon: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Language**:

- English (required)

Work Location: In person

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