Housing Coordinator

**About Sage Homes**

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England,_ _and we continue to deliver high quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

**About the role**:
As a Housing Coordinator, you will provide essential administrative support to the Housing Operations Management Team, ensuring high-quality services for customers. Acting as a central contact for internal teams and handling housing-related enquiries, you will manage records, track performance metrics, and support compliance with regulations, enabling the teams to focus on delivering exceptional services.

This role offers a valuable opportunity to gain insight into housing operations while contributing to seamless collaboration and communication. Your adaptability and proactive approach will help drive the department's success and enhance customer satisfaction.

This role is based in our Northampton Office on a hybrid contract.

Duties and responsibilities include but not limited to:

- Act as the main point of contact for housing operations enquiries, triaging queries and redirecting them to the appropriate teams, while directly responding to straightforward enquiries in line with organisational policies.
- Maintain accurate records of customer interactions, case details, and resolutions in Sage's CRM system and other databases, ensuring up-to-date documentation and compliance.
- Track and monitor performance metrics and Key Performance Indicators (KPIs), generating reports to support the Housing Operations Team in identifying areas for improvement.
- Provide administrative support to the Housing Operations Team, including scheduling appointments, preparing correspondence, managing tenancy reviews, and coordinating mutual exchange processes.
- Assist with service improvement initiatives, suggest process enhancements, and contribute to professional development activities, fostering collaboration and efficiency within the team.

**About you**
- Relevant experience in an administrative or customer service role, preferably within the social housing sector or a similar service-oriented environment
- Strong understanding of housing management principles, tenancy processes, and relevant housing legislation (e.g., Housing Act 1985, Localism Act 2011)
- Excellent written and verbal communication skills in English, with the ability to communicate effectively with diverse audiences, including customers, team members, and stakeholders
- Proven organisational skills and the ability to manage multiple tasks, prioritise workloads, and meet deadlines in a fast-paced environment

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

**About the culture**

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.

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