Front of House Supervisor: Secret Cinema: Grease:

1 week ago

Birmingham, United Kingdom TodayTix Group Full time

**Overview**

Secret Cinema has been thrilling audiences for 15 years, delivering deeply unforgettable experiences, fusing the world of cinema and site-specific immersive entertainment. Audiences get the chance to experience their favorite characters and stories in a whole new way, and with titles like Moulin Rouge, Blade Runner and Dirty Dancing, attracting over half a million visitors in the past 5 years alone.

**Key responsibilities**:

- Oversee the front of house assistants; ensuring they deliver a positive and welcoming atmosphere as the first point of contact to all guests.
- Manage all position rotations and staff breaks throughout the performance shift.
- Complete staff costume checks to support the in-world narrative.
- Provide key front of house services including, but not limited to, ticket scanning and stewarding in a fast-paced environment.
- Ensure customer safety and wellbeing throughout the experience. Able to lead a site evacuation with support from the Operations and Security leaders.
- Be the first level of escalation in customer complaints before the Deputy FOH Manager.

**Skills & Experience Required**:

- Minimum 2+ years experience as a Supervisor in customer service or events.
- Confidence working amongst a close-knit team and interacting with large crowds on a daily basis.
- Clear communication skills; ability to to relay key information in a clear and concise manner.
- Must be comfortable working evening and weekend shifts.
- Must be local to Birmingham, Solihull, or the surrounding area.

**Desired, but not required**:

- Previous experience with radios/comms.
- Previous experience as an actor/performer.
- Fire Marshall certification is a plus.

To understand how Secret Group will use your personal information, please refer to our Casual Workers and Suppliers Privacy Statement

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