Associate Customer Support- Leeds
7 days ago
**Roles and responsibilities**:
- Handle queries from business customers with the best use of customer service skills
- Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
- Escalate or communicate to other teams if it is required to solve the issue
- Connect with customers at a professional level and build rapport with them
**Key Deliverables**:
Follow the right process as trained and as prescribed by the quality team
Provide appropriate resolution to the customer
Ensure we provide the resolution with the utmost level of customer service via Voice Call/Chat/e-Mail
Code / Document the transaction in the required tools appropriately for all the modes of interaction with the customer
Functional Competencies and skill sets required for the position
- Demonstrate excellent consulting & communication skills
- Shows flexibility/ownership & works under pressure situation
- Ability to work within challenging environment with tight delivery timelines
- Understanding of the Business situation and capability to address issues
- Can switch tasks swiftly from one mode of communication to other as per Customer's preference
**Relevant experience required for the position**
- Working in a customer service centred environment
- Working in a customer service centred environment
- Working in a customer service centred environment
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